“…This paper provides theoretical contributions to at least three bodies of literature. First of all, the study contributes to the literature on BPM (Al-Mashari and Al-Mudimigh, 2003;Del Giudice and Della Peruta, 2016;Laurenza et al, 2018;Senneset et al, 2010;Trivelli et al, 2019) in particular to business process modeling (Weske, 2019), by promoting a shift from linear to systemic business process models in public administrations in order to effectively innovate their business processes (Bianchi, 2010;Lane et al, 2010;Leat and Setzler, 2002;Padua and Jabbour, 2015). The conceptual framework developed in this study allows public administrations to exercise their power by actively involving outside players and to increase their awareness about the social impact of their activities (Ashok et al, 2016;Hughes, 2010;Rundh, 2009).…”