Information sharing in face-to-face, teleconferencing, and electronic chat groups

Graetz, Kenneth A.; Boyle, Edward A.; Kimble, Charles E.

doi:10.1037/e444552005-001

Cited by 17 publications

(29 citation statements)

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“…However, this effect is moderated by the extent the extent to which knowledge is being communicated. This conclusion is consistent with the results of various studies that compare the impact of various media on communication performance (Graetz et al 1998;Kock 2004;Kock and DeLuca 2007). Graetz et al (1998) compared the performance in 4-person groups across three communication media conditions: face-to-face, telephone conferencing, and electronic chat.…”

Section: The Effects Of Oral Speech In E-collaborative Tasks: Communisupporting

confidence: 88%

“…This conclusion is consistent with the results of various studies that compare the impact of various media on communication performance (Graetz et al 1998;Kock 2004;Kock and DeLuca 2007). Graetz et al (1998) compared the performance in 4-person groups across three communication media conditions: face-to-face, telephone conferencing, and electronic chat. The experimental task required exchange of knowledge to be successfully accomplished, and the participants were given a limited amount of time (approximately 30 minutes) to review the information provided to them by the researchers and to discuss it with the other group members.…”

Section: The Effects Of Oral Speech In E-collaborative Tasks: Communisupporting

confidence: 88%

“…Communication fluency is defined here as the number of ideas effectively conveyed per unit of time; and has been somewhat imprecisely measured as the number of words conveyed per unit of time (Kock 2005;Kock and DeLuca 2007). It seems that, when oral speech is removed from a communication medium, communication becomes rather cumbersome (Crowston et al 2007;Graetz et al 1998;Kock 2005). Table 1 summarizes the discussion so far regarding the relationship between oral speech and the three common characteristics of costly traits.…”

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confidence: 98%

“…This is reflected in as much as a tenfold reduction in communication fluency, coupled with a significant increase in communication ambiguity and perceived cognitive effort (Graetz et al 1998;Kock 2005;Kock and DeLuca 2007;Simon 2006). Communication fluency is defined here as the number of ideas effectively conveyed per unit of time; and has been somewhat imprecisely measured as the number of words conveyed per unit of time (Kock 2005;Kock and DeLuca 2007).…”

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confidence: 99%

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The evolution of costly traits through selection and the importance of oral speech in e-collaboration

Kock

2009

Electron Markets

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Genes code for the expression of phenotypic traits, such as behavioral (e.g., aggressiveness) and morphological (e.g., opposing thumbs) traits. Costly traits are phenotypic traits that evolved in spite of imposing a fitness cost, often in the form of a survival handicap. In non-human animals, the classic example of costly trait is the peacock's train, used by males to signal good health to females. It is argued here that oral speech is a costly trait evolved by our human ancestors to enable effective knowledge communication. It is shown that, because it is a costly trait, oral speech should be a particularly strong determinant of knowledge communication performance; an effect that generally applies to e-collaborative tasks performed by modern humans. The effects of oral speech support in e-collaborative tasks are discussed based on empirical studies, and shown to be consistent with the notion that oral speech is a costly trait. Specifically, it is shown that the use of e-collaboration technologies that suppress the ability to employ oral speech, when knowledge communication is attempted, leads to the two following negative outcomes: (a) a dramatic decrease in communication fluency, and (b) a significant increase in communication ambiguity. These effects are particularly acute in e-collaborative tasks of short duration.

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Section: The Effects Of Oral Speech In E-collaborative Tasks: Communisupporting

confidence: 88%

Section: The Effects Of Oral Speech In E-collaborative Tasks: Communisupporting

confidence: 88%

mentioning

confidence: 98%

mentioning

confidence: 99%

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The evolution of costly traits through selection and the importance of oral speech in e-collaboration

Kock

2009

Electron Markets

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“…Studies comparing different modes of communication (e.g., in person, audio-only, and video) have shown only slight differences between modes on measures such as relationship formation, intimacy, trust, emotional support, and effectiveness of communication, especially if there is some initial in-person contact (for a review, see [11]). The lack of clear differences between modes may be explained by the human capacity to adapt to whatever communication means is available [63] and by possible advantages of mediated modes of communication such as increased attention to communication when visual social cues do not have to be monitored [56,62], role enhancement during no-sight encounters [49], privacy and decreased feelings of vulnerability [22,26,64], and idealization of people who cannot be seen [62].…”

Section: Introductionmentioning

confidence: 99%

Distance art groups for women with breast cancer: guidelines and recommendations

Collie

Bottorff

Long

et al. 2006

Support Care Cancer

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To overcome barriers that prevent women with breast cancer from attending support groups, innovative formats and modes of delivery both need to be considered. The present study was part of an interdisciplinary program of research in which researchers from counseling psychology, psycho-oncology, nursing, computer science, and fine arts have explored art making as an innovative format and telehealth as a mode of delivery. For this study, we conducted focus groups and interviews with 25 people with expertise about breast cancer, art, art therapy, and distance delivery of mental health services to generate guidelines for distance art-based psychosocial support services to women with breast cancer. A qualitative analysis of the focus group and interview data yielded guidelines for developers and facilitators of distance art groups for women with breast cancer pertaining to (a) emotional expression, (b) emotional support, (c) emotional safety, and (d) accommodating individual differences, plus special considerations for art therapy groups. Further research is needed pertaining to the use of computers, involvement of art therapists, and screening out vulnerable clients.

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Virtual Teams: What Do We Know and Where Do We Go From Here?

Martins

Gilson

Maynard

2004

Journal of Management

982

883

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In this paper, we review the research on virtual teams in an effort to assess the state of the literature. We start with an examination of the definitions of virtual teams used and propose an integrative definition that suggests that all teams may be defined in terms of their extent of virtualness. Next, we review findings related to team inputs, processes, and outcomes, and identify areas of agreement and inconsistency in the literature on virtual teams. Based on this review, we suggest avenues for future research, including methodological and theoretical considerations that are important to advancing our understanding of virtual teams.

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Information sharing in face-to-face, teleconferencing, and electronic chat groups

Cited by 17 publications

References 0 publications

The evolution of costly traits through selection and the importance of oral speech in e-collaboration

The evolution of costly traits through selection and the importance of oral speech in e-collaboration

Distance art groups for women with breast cancer: guidelines and recommendations

Virtual Teams: What Do We Know and Where Do We Go From Here?

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