Information System Success: Individual and Organizational Determinants

Abstract

Despite considerable empirical research, results on the relationships among constructs related to information system (IS) success, as well as the determinants of IS success, are often inconsistent. A comprehensive understanding of IS success thus remains elusive. In an attempt to address this situation, which may partly be due to the exclusion of potentially important constructs from prior parsimonious models of IS success, we present and test a comprehensive theoretical model. This model explains interrelationships among four constructs representing the success of a specific IS (user satisfaction, system use, perceived usefulness, and system quality), and the relationships of these IS success constructs with four user-related constructs (user experience with ISs, user training in ISs, user attitude toward ISs, and user participation in the development of the specific IS) and two constructs representing the context (top-management support for ISs and facilitating conditions for ISs). To test the model, we first used meta-analysis to compute a correlation matrix for the constructs in the model based on 612 findings from 121 studies published between 1980 and 2004, and then used this correlation matrix as input for a LISREL analysis of the model. Overall, we found excellent support for the theoretical model. The results underline the importance of user-related and contextual attributes in IS success and raise questions about some commonly believed relationships.information technology, information systems, information systems success, structural equation modeling, meta-analysis

An investigation of the relationship between logistics information quality and LIS use based on structural equation modelling approach: The case of automotive and aerospace companies in Morocco

“…These results are coherent with the studies which put forward logistics information perceived quality as LIS use determinant criteria (Igbaria, Zinatelli, Cragg & Cavaye, 1997;Michel & Cocula, 2014;Petter et al, 2013;Sabherwal, Jeyaraj & Chowa, 2006). Therefore, to improve LIS use level, the managers can adopt LIQ improvement policy on the basis of the found indicators.…”

An Integrative Approach to Inter-organizational System Implementation and Evaluation: the Case of Government-to-Business

“…Theory of planned behavior (Azjen, 1991) asserts that attitude is a direct determinant of behavioral intention, which in turns affects behavior. The case is also consistent with Sabherwal et al (2006) who found a positive relationship between attitude and behavioural use.…”

“…The user attitude is confirmed by the first agency and users who do not like to use the system will talk to their manager about their opinion and find ways not to use it. Fishbein and Azjen (1975) view attitude as the affect that one feels against or for some object or behavior (Sabherwal et al, 2006). Theory of planned behavior (Azjen, 1991) asserts that attitude is a direct determinant of behavioral intention, which in turns affects behavior.…”

The success of Expert Recommending Services and the part played by organizational context

“…The same technique was employed to test factorial validity, resulting in fit statistics that again exceeded their recommended thresholds. In terms of nomological validity, all constructs in the model were based on those already used in the IS literature and adopted by several previous studies (Bhattacherjee & Premkumar, 2004;Juhani, 2005;Sabherwal et al, 2006;Agourram & Ingham, 2007;Petter et al, 2008). The proposed hypotheses had likewise previously been tested in IS research, and even the emerging relationship between Awareness of Others and system success had been partially tested, as a dimension of the Anonymity construct tested in the context of IS success (Pinsonneault & Heppel, 1998).…”