Innovation in Islamic banking towards conventional banking: a study on customer in Bandung

Azis, Yudi; Kamal, Irsyad

doi:10.1504/ijbir.2019.103322

Cited by 2 publications

(3 citation statements)

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“…Jika dibandingkan dengan perbankan konvensional, inovasi pada perbankan syariah masih berada di bawah rata-rata perbankan konvensional. Perbankan syariah masih sangat minim mengadopsi teknologi baru dalam memberi pelayanan prima kepada para nasabahnya (Yudi Azis, 2019). Kondisi ini mengakibatkan perbankan konvensional lebih unggul dibandingkan dengan perbankan syariah dalam aspek kapasitas teknologi dan kualitas layanan mobile banking.…”

Section: Pendahuluanunclassified

Tingkat Kepuasan Generasi Z Terhadap Kualitas Layanan Mobile Banking Perbankan Syariah yang Beroperasi di Provinsi Aceh

Fahlevi¹,

Yusnaidi

2022

JBKAN

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The ratification of the qanun for islamic financial institutions in Aceh Province has influenced the condition of banking services. The regulation only allows Sharia banking system to operate in Aceh. It limits the alternative of banking services to be chosen by the customers. This condition has generated significant impact for generation Z, who deal with various digital financial transactions and services such as mobile banking. This study aims to obtain actual information about the quality of mobile banking services perceived by Generation Z after the implementation of regulations for Islamic financial institutions in Aceh. Data was collected from 168 respondents from various cities in Aceh. Data was analyzed by importance performance analysis method. The result shows that there is one indicator of service quality in the first quadrant, four indicators in the second quadrant, four indicators in the third quadrants and one indicator in the fourth quadrant. This research provides relevant recommendations to improve mobile banking services quality in the future.

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Section: Pendahuluanunclassified

Tingkat Kepuasan Generasi Z Terhadap Kualitas Layanan Mobile Banking Perbankan Syariah yang Beroperasi di Provinsi Aceh

Fahlevi¹,

Yusnaidi

2022

JBKAN

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“…Progression of information technology, access to information, divergence, and emergence of the global cultures changed the customer preference of the financial solutions from profits to the well-being of the society at large. The practitioners and the confirmatory analysis of the financial rubrics of the interest-based financial markets established exploitative and artificial economic practices resulting significant price variations, business failures and financial crises (Azis and Kamal, 2019;Finance and Report, 2019).…”

Section: Introductionmentioning

confidence: 99%

“…The user acceptance of Islamic banking is recording positive growth rate of Islamic banking. The administrative framework and legislations have been made time-to-time to strengthen the system to prove it as alternative to the conventional banking system (Opromolla, 2012;Azis and Kamal, 2019). The successive development of Islamic banking initially focused on the Sharia perspective of the product development which lacked the consumer preferences of the adoption and use.…”

Section: Introductionmentioning

confidence: 99%

Advertising Spend: Adoption of Islamic Banking in the Bottom of the Pyramid Market of Pakistan

Hassan

Nosheen

2020

IJMRES

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The study investigated to remedy the research gap of measuring the moderating effect of advertising spend on consumer adoption behavior of Islamic banking at the bottom of the pyramid (BOP) market of Pakistan. Cross-sectional research data collected from a total of 300 respondents of which 267 (89%) were useful to analyze the test on the framework of the research. SEM approach was used to test the hypothesized relationship of the framework in two sequential steps wherein the 1st step the reliability and validity analysis was performed and in the 2nd step sequential structural analysis among the variables were conducted with and without moderation. The empirical analysis confirmed a positive direct relationship of Perceived Usefulness (PU), Perceived Ease of Use (PEOU), and Advertising Spend (AS) on the adoption of Islamic banking (AIB) in the Bottom of the Pyramid Market. AS further confirmed the hypothesized relationships of the variables through increased individual predicting power of the PU and PEOU on the AIB with an overall effect size of f 2 value of 0.565. The overall adoption value of the r2 increased from simple moderation of 0.482 to moderating r2 value of 0.669 thus depicting 18.7 percent interaction effect of the AS. The study suggests that the advertising spends on marketing communication practices should be well-focused by the managers to penetrate in the BOP market of Pakistan. Moreover, future research can eliminate the limitation of the cross-sectional analysis and generalizability of the results as a functional probability in the other regional settings and industrial sectors by adding more variables to predict the adoption behavior with different roles. The consumer adoption behavior of the low-income markets has not yet been examined for Islamic banking in Pakistan. The research is useful for the industry to keep pace with the competition by focusing on the advertising and communication practices in this industry

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Innovation in Islamic banking towards conventional banking: a study on customer in Bandung

Cited by 2 publications

References 0 publications

Tingkat Kepuasan Generasi Z Terhadap Kualitas Layanan Mobile Banking Perbankan Syariah yang Beroperasi di Provinsi Aceh

Tingkat Kepuasan Generasi Z Terhadap Kualitas Layanan Mobile Banking Perbankan Syariah yang Beroperasi di Provinsi Aceh

Advertising Spend: Adoption of Islamic Banking in the Bottom of the Pyramid Market of Pakistan

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