Innovation, sustainable HRM and customer satisfaction

Wikhamn, Wajda

doi:10.1016/j.ijhm.2018.04.009

Cited by 214 publications

(169 citation statements)

References 55 publications

Supporting

Mentioning

158

Contrasting

Unclassified

Order By: Relevance

“…Paille et al [26] argued that sustainable HRM contributes to improving green performance through staff members and organizational support, and has direct and indirect effects on the organization and the labor force. Wikhamn [16] explored the impact of sustainable HRM practices on customer satisfactionin Swedish hotels. The findings of his study indicated customer satisfaction is dependent on sustainable HR practices in the organization.…”

Section: Sustainable Hrm Practicesmentioning

confidence: 99%

“…The effect of HRM practices on employee performance has been the subject of much attention. Previously, researchers have conducted research in many countries regarding HRM practices [16,17]. Sustainable HRM is an innovative concept, which is still in the pioneering stage and reflects attempts to link sustainability to HRM.…”

Section: Introductionmentioning

confidence: 99%

“…The main reason for choosing these practices is that they connect sustainability to HRM practices. Sustainable HRM is one of the innovative concepts that some scholars and practitioners have researched [16,21]. As there is no previous study regarding sustainable HR practices (functions), in our study we choose sustainable HRM practices to evaluate employee performance.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

An Examination of Sustainable HRM Practices on Job Performance: An Application of Training as a Moderator

et al. 2019

View full text Add to dashboard Cite

This study attempts to examine the role of sustainable Human Resource Management (HRM) practices on job performance and encompasses training as a moderator variable to further evaluate the association among HRM practices and employee’s job performance.The study seeks to measure the effect of selection, participation, and employee empowerment on job performance in the publicly owned universities of Pakistan. The descriptive survey research design was utilized for this study. The target population was the entire teaching staff of two publicly owned universities (namely “The University of Agriculture Peshawar” and “Hazara University Mansehra” Pakistan). By using a convenient sampling technique, 130 sample participants were selected from the target population. The reliability scales were tallied by using Cronbach’s Alpha. The findings of the study are gleaned by using regression to investigate the role of HRM practices in job performance and whether training moderated the association between HRM practices and employee performance. Through Statistical Package of Social Science (SPSS), Hayes process was used regarding the moderation effect of training between HRM practices and job performance. The main results of regression analysis validate that HRM practices, such as selection, participation, and employee empowerment, have a significant and positive effect on employee job performance. Specifically, the study suggests that training significantly moderates the effect of HRM practices on the performance of employees and that sustainability of HRM practices has a great impact on job performance. Based on the outcomes the study confirms that the proposed hypotheses are statistically significant. Furthermore, directions for future research are offered.

show abstract

Section: Sustainable Hrm Practicesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

An Examination of Sustainable HRM Practices on Job Performance: An Application of Training as a Moderator

et al. 2019

View full text Add to dashboard Cite

show abstract

“…Transformational leadership is being increasingly investigated in the academic literature as an important factor in today's world that will lead to organizational innovation. Further, significant emphasis is directed towards the relationships between transformational leadership, human capital, and innovation (Aragón-Correa, García-Morales, & Cordón-Pozo, 2007; Gumusluoglu & Ilsev, 2009;Wikhamn, 2019). Therefore, this study considers the transformational leadership as the moderating factor that interact between human capital and organisational innovation.…”

Section: Introductionmentioning

confidence: 99%

The Moderation Role of Transformational Leadership between Human Capital and Organizational Innovation in Abu Dhabi Government

Alseiari¹,

Sidek²,

Al–shami³

2019

IJRTE

View full text Add to dashboard Cite

Transformational leadership with human capital, and innovation are key success factors for modern organizations. Effective leadership style that encourages innovation among human resources will add competitve advantage to the organization. The aim of this study is to examine the moderation role of transformational leadership between human capital and organizational innovation. To achieve this aim, this study adopted quantitative and a survey by collecting data from employees of public sector in Abu Dhabi. Descriptive and inferential statistics was used to analyses the quantitative data. The result of this study shows transformational leadership moderates the association between human capital and organizational innovation. This study is one of the first, to the best of the researcher’s knowledge to test moderation tole of transformation leadership in UAE. Therefore, the author recommends the leaders in public organizations in UAE to focus on the factors associated with human capital in particular knowledge, skill, and attitude of employees in order to improve the level of innovation in their organization. The outcome of this study revealed that, the vision of transformation leader is very important to achieve competitive advantage for organizations in UAE through encouraging human capital towards innovation in work and business. Thus, it is highly recommended to assign transformational leaders in UAE organizations to enhance innovation within workplace as one of the main characteristics of transformation leaders is supporting human capital towards innovation

show abstract

“…That pushes enterprises urgently to mine the real-time needs or opinions of different customers through appropriate techniques and methods. Although the traditional customer satisfaction investigation (usually based on questionnaires) is able to get the reliable customer attitude，relatively long data acquisition time and high communication cost make it hard to meet today's business requirements [5,6].…”

Section: Introductionmentioning

confidence: 99%

Multifunctional Product Marketing Using Social Media Based on the Variable-Scale Clustering

Wang

Gao

2019

Teh. vjesn.

View full text Add to dashboard Cite

Customers' demands have become more dynamic and complicated owing to the functional diversity and lifecycle reduction of products which pushes enterprises to identify the real-time needs of distinct customers in a superior way. Meanwhile, social media turned as an emerging channel where customers often spontaneously can express their perceptions and thoughts about products promptly. This paper examines the customer satisfaction identification and improvement problem based on social media mining. First, we proposed the public opinion sensitivity index (POSI) to uncover target customers from extensive short-textual reviews. Subsequently, we presented a customer segmentation approach based on the sentiment analysis and the variable-scale clustering (VSC). The approach is able to get several customer clusters with the same satisfaction level where customers belonging to each cluster have similar interests. Finally, customer-centered marketing strategies and customer difference marketing campaigns are planned under the shadow of customer segmentation results. The experiments illustrate that our proposed method can support marketing decision marketing in practice that enriches the intention of the current customer relationship management.

show abstract

Innovation, sustainable HRM and customer satisfaction

Cited by 214 publications

References 55 publications

An Examination of Sustainable HRM Practices on Job Performance: An Application of Training as a Moderator

An Examination of Sustainable HRM Practices on Job Performance: An Application of Training as a Moderator

The Moderation Role of Transformational Leadership between Human Capital and Organizational Innovation in Abu Dhabi Government

Multifunctional Product Marketing Using Social Media Based on the Variable-Scale Clustering

Contact Info

Product

Resources

About