Inovasi Dan Efektivitas Pelayanan Melalui Mobile JKN Pada BPJS Kesehatan Di Jakarta Selatan

Angelita, Meigy; Lukman, Sampara; Tahir, Irwan

doi:10.25299/medium.2021.vol9(2).10073

Cited by 5 publications

(5 citation statements)

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“…With a touch of technology, health information can be used as a medium for health promotion and other health interventions, and it is easier to reach targets at every level (Leonita & Jalinus, 2018;Lestari et al, 2021). The Development of technology-based health services is a public service innovation in the context of reforming bureaucracy in the realm of the Indonesian government, which is still complicated, slow, less effective, and efficient, and there is no clear timeline for providing public services needed by the community (Angelita et al, 2022;OECD, 2019).…”

Section: Discussionmentioning

confidence: 99%

Need Assessment for the Development of e-Rapor Sehatku as an Adolescents Health Screening Application

Sitoayu,

Dewanti,

Melani

et al. 2023

j. penelit. dan pengemb. pendidik.

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Adolescents are one of the strategic targets for the implementation of health programs. Networking health in adolescents must be fulfilled as the right same health for all Indonesian children. One tool used for screening health is the book Rapor Kesehatanku. This book must own and filled by all students at school. This research aims to analyze the extent to which it is necessary to digitize my health reports to make them more effective and efficient. This research type is a descriptive qualitative study. Study this involving two informants selected key purposively, five informants main and two informants selected supporters with technique snow-ball. Research data was taken with the method of interview depth and FGD. Data analysis was carried out using the content analysis method. From the results, the study can conclude that there must be an E-Rapor Kesehatanku with features including nutritional status checks, growth charts, compliance with TTD consumption, mental health, PTM risk detection, discussion forums, my health e-report reporting, notifications, multiple users (TPG, teachers, students, parents and Health Office) and many educational features contains a short video about adolescent health.

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Section: Discussionmentioning

confidence: 99%

Need Assessment for the Development of e-Rapor Sehatku as an Adolescents Health Screening Application

Sitoayu,

Dewanti,

Melani

et al. 2023

j. penelit. dan pengemb. pendidik.

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“…Human resources, such as the expertise of the implementers, and financial resources are examples of these resources. [6] Practically, policy implementation is needed to see the suitability and relevance of the descriptive model made. This is in accordance with the opinion of Mazmanian and Sabatier who recommend the need for an implementation analysis framework (Wahab, 1991).…”

Section: Human Resourcesmentioning

confidence: 99%

“…However, what happens in the field is that the most widely used service channel for seeking information or complaints is by coming directly to the Branch Office. [6]. Checking the membership status of the community chooses to go to the nearest puskesmas, which is suspected because the participants do not understand the Mobile application and the participants cannot use the application or the lack of quality of the application service.…”

Section: Introductionmentioning

confidence: 99%

Policy Implementation Analysis of Mobile National Health Insurance for BPJS Health Participants in Sendangan Village, Sonder District

Margareth Rantung,

Itje Pangkey,

Fiona S. Tambuwun

2023

TSSJ

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This study aims to determine and describe how the Implementation of the National Health Insurance Mobile Policy for BPJS Health Participants in Sendangan Village, Sonder District. The approach used in this research is a qualitative approach with a descriptive type. The results of this study state that the Implementation of the National Health Insurance Mobile Policy for BPJS Health Participants in Sendangan Village, Sonder District has not been implemented properly and effectively, where: 1) Many people do not know and do not understand about this policy, because there has been no socialization from the government and related agencies, which is also due to the lack of relations between the government and related agencies in this case BPJS Health. Coordination in this policy has not been effective, 2) the ability of the community is felt to be lacking to understand how to use the Mobile National Health Insurance because there is no information obtained by the community, the community also does not know the purpose of this policy and the benefits that the community can get from this policy 3) many people do not have facilities in the form of supporting devices and internet data needs that are not sufficient for the National Health Insurance Mobile Application, and there are also frequent system errors in the application due to frequent updates of the latest version, which results in many devices that cannot easily access the application.

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“…Selama ini mayoritas penelitian tentang layanan BPJS berbicara tentang efektivitas layanan (Putri et al, 2022;Ryan Aldi Prasetiyo, 2022;Surakarta & Surakarta, 2022). Adapula yang melihat layanan BPJS dari sisi inovasi (Angelita et al, 2022;Sagala et al, 2022;Wulanadary et al, 2019) , Selain itu ada pula yang membahas tentang bagaimana suatu pengaruh kualitas suatu layanan (Jaman et al, 2022;Singaraja, 2019) namun ada pula yang membahas tentang implementasi sebuah kebijakan pada pelayanan BPJS kesehatan (Suprapto & Malik, 2019) dan ada juga yang membahas tentang pentingnya penerapan good governance pada pelayanan BPJS kesehatan (Andi Nimah Sulfiani, 2021). Strategi layanan BPJS kesehatan juga menjadi fokus kajian untuk dapat meningkatkan mutu suatu layanan.…”

Section: Pendahuluanunclassified

Evaluasi Layanan Digital BPJS Kesehatan Di Kantor BPJS Aceh Singkil

Raida

Hajad²

2023

japs

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Penelitian ini membahas tentang Evaluasi pelayanan yang berbentuk digital untuk dapat meningkatkan kualitas layanan di Kantor BPJS kesehatan Aceh Singkil. Tujuan dari penelitian ini untuk melihat perkembangan pelayanan-pelayanan yang diberikan oleh Kantor BPJS Kesehatan kepada peserta melalui layanan pandawa, mobile JKN, Chika (Chat Asisten JKN), dan BPJS kesehatan Care Center165. Metode penelitian ini adalah metode kualitatif dengan pendekatan studi kasus. Narasumber adalah (1) staf kepersertaan; (2) staf jaminan manfaat; (3) satuan pengamanan/ satpam Kantor BPJS kesehatan Aceh Singkil; (3) peserta JKN. Hasil dari penelitian menunjukan bahawa layanan pandawa, mobile JKN, Chika (Chat Asisten JKN), dan BPJS kesehatan Care Center165 dimana layanan tersebut dapat digunakan oleh peserta JKN tanpa batas waktu dapat digunakan kapan saja dan di mana saja layanan tersebut dapat lebih efektif dan efesien. Kesimpulan dari penelitian ini adalah terjadinya peningkatan kualitas layananan yang diterapkan oleh Kantor BPJS kesehatan ada banyaknya terdapat manfaat yang di rasakan oleh peserta JKN ataupun manfaat dari pihak Kantor BPJS tersebut.

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Inovasi Dan Efektivitas Pelayanan Melalui Mobile JKN Pada BPJS Kesehatan Di Jakarta Selatan

Cited by 5 publications

References 0 publications

Need Assessment for the Development of e-Rapor Sehatku as an Adolescents Health Screening Application

Need Assessment for the Development of e-Rapor Sehatku as an Adolescents Health Screening Application

Policy Implementation Analysis of Mobile National Health Insurance for BPJS Health Participants in Sendangan Village, Sonder District

Evaluasi Layanan Digital BPJS Kesehatan Di Kantor BPJS Aceh Singkil

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