Inovasi Pelayanan Publik (PAKDES: Aplikasi Laporan Dana Desa Kreatif Berbasis Online di Kecamatan Mallawa Kabupaten Maros)

Abstract

Penelitian ini bertujuan untuk menguraikan secara mendalam sistem pelayanan publik dalam laporan pertanggungjawaban dana desa yang saat ini diterapkan di Desa Tellumpanaue dan Desa Barugae Kecamatan Mallawa Kabupaten Maros. Oleh karena itu, penulis bermaksud memberikan solusi terhadap masalah yang ada dengan sistem pelayanan sebelumnya yaitu dengan aplikasi PAKDES. Aplikasi ini dirancang sebagai salah satu media yang dapat memudahkan aparatur desa dalam melakukan pelaporan dana desa yang dapat diakses melalui smartphone. Selain memudahkan aparatur desa, aplikasi ini juga dirancang bagi masyarakat desa yang dapat mengakses hasil laporan pertanggungjawaban masing-masing desa yang ada di Indonesia, sehingga dapat menjadi wadah bagi masyarakat untuk berperan dalam pengelolaan dana desa yang tepat sasaran yang secara langsung akan mendukung terwujudnya prinsip transparansi pengelolaan dana desa. Penelitian ini menggunakan metode penelitian kualitatif deskriptif yang akan menjabarkan secara lebih dalam fokus masalah yang akan diteliti. Pada peroses penelitian, peneliti menemukan data bahwa proses pertanggungjawaban yang saat ini diterapkan di Desa Barugae dan Desa Tellumpanuae Kecamatan Mallawa Kabupaten Maros telah mengalami pergeseran sistem, dari yang sebelumnya masih sistem manual, saat ini telah beralih ke Sistem Keuangan Desa (Siskeudes). Selanjutnya, aparatur desa diharapkan dapat melakukan pengembangan kompetensi dalam penguasaan teknologi informasi yang dilakukan melalui bimbingan teknis yang akan menjadi pondasi dalam meningkatkan proses pelayanan yang ada, khusunya dalam melaporkan peratanggungjawaban pengelolaan keuangan desa agar lebih transparan dan akuntabel.

Innovation of The Three In One Service Program of The Population and Civil Registration Service of Bandar Lampung City

“…Population administration services in Disukcapil Bandar Lampung City has several excellent service programs, one of which is the Three in one service program which is a service program through the submission process in 1 (one) file to obtain the results of 3 (three) predetermined population administration documents this is one of the service innovations present in the administrative services of Bandar Lampung City which will be seen through the attributes of service innovation according to Rogers (2003) (Aprilia Hapsari et al, 2021).…”

“…(Bustinza et al, 2019) service innovation involves service users and innovation is the best tool or strategy to get service output in the form of satisfaction. In this article to find out the optimality of a public service innovation according to Rogers (2003) (Aprilia Hapsari, Muhammad Guntur, & Rukmana, 2021) public sector innovation can be seen through 5 innovation attributes, namely Relative Advantages or Relative Advantages, Compatibility or Suitability, Complexity or Complexity, Triability or the possibility of being tried and Observability or ease of observability. Yao et al, (2019) Service is an important concern in regional planning and is an interesting theme in public policy, engineering, and research.…”

Population Service Innovation Based on Integrated Population Information System (SINTREN)

“…This research takes five key aspects of public service innovation, which are based on the theory of Rogers (2003) as explained by Aprilia Hapsari et al (2021), including Relative Advantage, Suitability, Complexity, Possibility of Trying, and Observability. These five attributes are used as a step for researchers in reviewing Population Service Innovation based on the SINTREN website in Cirebon Regency.SINTREN innovation in five aspects of Attributes based on Rogers Theory (2003)Based on observations at the Population and Civil Registration Office of Cirebon Regency on public services have various forms of innovation as follows:Relative advantagesAccording toRogers (2003) in(Aprilia Hapsari et al, 2021) Relative excellence is used as a benchmark that the new innovation is better than the previous innovation, where the latest innovation must have higher advantages and value than before, innovation must also have characteristics inherent in innovation.According to the results of an interview with Mr. Ana Rashana Kristia, SH, who serves as the Administrator of the Civil Registration Database at the Population and Civil Registration Office of…”