Inpatient and Ambulatory Patient Satisfaction with Nursing Care

Abstract

This study reports on the development and psychometric testing of inpatient and ambulatory patient satisfaction scales designed to measure patient satisfaction using the standards of nursing practice within a medical center. The surveys were administered to patients 4-6 weeks after discharge from the hospital or following a clinic visit. A total of 619 inpatient and 955 ambulatory patient questionnaires were analyzed. Factor analyses suggest there exist four scales for inpatient satisfaction anf five scales for outpatient satisfaction with high reliability and reasonable validity.

Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments

“…These instruments were developed from 1988 to 2004, mainly in United States (8) [12,22,33,37,41,47,58,67], but also in Germany (2) [44,51], Australia (1) [48], England (1) [8], Italy (1) [29], Finland/Norway/Sweden (1) [32,42,62] and Switzerland (1) [24].…”

“…The target population was different according to instruments: one was developed for patients hospitalized in long-stay wards [47], one for patients hospitalized in mixed psychiatric and somatic care units [24], one for patients hospitalized in acute and rehabilitation facilities [48], one for patients hospitalized in closed units [67] and 11 for patients hospitalized in acute psychiatric units [8,12,22,29,32,33,37,41,44,51,58]. For two instruments, authors indicated that patients who were too disturbed, incoherent, distressed, or confused were excluded [8,47].…”

“…Construct validity was often incomplete. Nine instruments realized a factor analysis [12,22,29,33,37,41,47,48,67], and five tested item-item, item-dimension, and dimension-dimension correlations [12,32,33,37,41,58]. The contents of two instruments were modified after validation, without analysis of the impact on the psychometric properties [29,32].…”

The quality of nursing care as perceived by individuals with chronic illnesses: the magical touch of nursing

“…Numerous results from such surveys have been presented, most of them showing high satisfaction (Nykvist, 1994; Thorsteinsson et al. , 1996; Ketefian et al. , 1997).…”

Important Attributes of Quality Health Care: Consumer Perspectives

“…Other research in nursing related to consumer assessment of health care quality has been focused predominantly on patient satisfaction with care, particularly nursing care in hospitals (Chang, 1997;Hinshaw & Atwood, 1992;Jacox, Bausell, & Mahrenholz, 1997;Minnick & Young, 1999) and outpatient care settings (Ketefian, Redman, Nash, & Bogue, 1997). Patient satisfaction is influenced by patients' expectations and how they define quality of care.…”