Instant messaging social networks

Mesch, Gustavo S.; Talmud, Ilan; Quan‐Haase, Anabel

doi:10.1177/0265407512448263

Cited by 40 publications

(7 citation statements)

References 69 publications

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“…Companionship was the key to these older adults' interpersonal livesin person, on the telephone, and on the internet. Rather than making new ties that are more prevalent in some young adults (McEwen & Wellman, 2013), senior East Yorkers focused on maintaining existing ties (see also Mesch, Talmud, & Quan-Haase, 2012). They worked hard to coordinate joint activities, such as family get-togethers, and they often used digital media to seek out the expertise of their friends and relatives.…”

Section: Discussionmentioning

confidence: 99%

Connected seniors: how older adults in East York exchange social support online and offline

Quan‐Haase

Wellman³

2017

Information, Communication & Society

Self Cite

198

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How do older adults mobilize social support, with and without digital media? To investigate this, we focus on older adults 65+ residing in the Toronto locality of East York, using 42 interviews lasting about 90 minutes done in 2013-2014. We find that digital media help in mobilizing social support as well as maintaining and strengthening existing relationships with geographically near and distant contacts. This is especially important for those individuals (and their network members) who have limited mobility. Once older adults start using digital media, they become routinely incorporated into their lives, used in conjunction with the telephone to maintain existing relationships but not to develop new ones. Contradicting fears that digital media are inadequate for meaningful relational contact, we found that these older adults considered social support exchanged via digital media to be real support that cannot be dismissed as token. Older adults especially used and valued digital media for companionship. They also used them for coordination, maintaining ties, and casual conversations. Email was used more with friends than relatives; some Skype was used with close family ties. Our research suggests that policy efforts need to emphasize the strengthening of existing networks rather than the establishment of interventions that are outside of older adults' existing ties. Our findings also show that learning how to master technology is in itself a form of social support that provides opportunities to strengthen the networks of older adults.

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Section: Discussionmentioning

confidence: 99%

Connected seniors: how older adults in East York exchange social support online and offline

Quan‐Haase

Wellman³

2017

Information, Communication & Society

Self Cite

198

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“…Hence, when one wants to take advantage of CMC there is likely an increased effort to represent the problem compared to co-present face-to-face communication. Third, when considering multiplicity, information and communication technology facilitates one-to-many communication: one sender is able to communicate with multiple receivers at once (Mesch et al, 2012). Sending a HS request to whole groups instead of arranging a face-to-face meeting with a single individual is expected to decrease the idle time until an answer is provided but comes at a higher cost in terms of formulating a message.…”

Section: Seeking Computer-mediated Help From Peersmentioning

confidence: 99%

“…The students' choice of a communication channel is not only affected by the properties of the service, but also by individuals' and peers' preferences (Fulk et al, 1990). Students commonly use smartphones multiple times a day (Mesch et al, 2012), partially to communicate with peers via mobile services. There is an increasing number of services due to the availability of broadband cellular network technology and the widespread adoption of smartphones (Xu et al, 2011).…”

Section: Seeking Computer-mediated Help From Peersmentioning

confidence: 99%

Understanding students’ academic help-seeking on digital devices – a qualitative analysis

Schlusche¹,

Schnaubert²,

Bodemer³

2022

RPTEL

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Undergraduate students are expected to regulate their learning processes and overcome knowledge-related obstacles. Academic help-seeking (HS) is a social strategy to acquire missing information or explanations. As mobile devices are a popular means for communication between students, services on those devices are of interest for computer-mediated academic HS. The goal of the presented study is to determine requirements for the design of digital services that support asking for and receiving help. The article presents students’ perspectives on the knowledge-related obstacles that cause them to seek help through computer-mediated communication via mobile devices. Moreover, it presents respondents’ perceived inhibitions about asking peers for help. Finally, the perceived technical drawbacks of popular services are outlined. Data acquired from N = 59 semi-structured interviews were analyzed using qualitative content analysis. The students reported that they experience knowledge-related obstacles while working on assignments and that they avoid HS when they are worried about social humiliation. They also reported that a messenger service was used most frequently for HS. The results are valuable for designers and practitioners in the field of computer-mediated academic HS.

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“…35, nº 2 (may) tractive to users. Features such as providing information about users' connection status, pop-ups when users receive a message, the immediacy of responses or the ability to have multiple simultaneous conversations -individually or in groups- (Mesch, Talmud & Quan-Haase, 2012;Wang et al, 2012). These features enable these tools to be used differently than others.…”

Section: Introductionmentioning

confidence: 99%

Development and validation of the WhatsApp Negative Impact scale (WANIS)

Bernal-Ruiz¹,

Rosa‐Alcázar²,

Calatayud³

2019

AN PSICOL-SPAIN

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The use of instant messaging affects different areas of users’ daily lives (personal, social, family, work). The aim of this research was to develop and validate a scale that measures the negative impact of WhatsApp's use in several areas (WANIS). Two studies were conducted. The first one was a pilot study in which the scale was built. The sample consisted of 95 university students aged between 17 and 27. (M = 21.34; SD = 2.11). In the second study, the factor structure was examined and the validity of the scale was analysed from a sample of 630 university students aged between 18 and 62 (M = 21.23; DT = 4.32). The exploratory factor analysis revealed that the three-factor solution was most appropriate for interpreting the scale. The instrument had high reliability and good convergent and discriminant validity. The results indicated that sex, marital status and employment status affected the negative impact experienced by WhatsApp users. This scale has proven to be a valid tool for assessing the impact that this instant messaging application has on controlling intimate relationships, the negative consequences of its use and the problematic use by users.

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Instant messaging social networks

Cited by 40 publications

References 69 publications

Connected seniors: how older adults in East York exchange social support online and offline

Connected seniors: how older adults in East York exchange social support online and offline

Understanding students’ academic help-seeking on digital devices – a qualitative analysis

Development and validation of the WhatsApp Negative Impact scale (WANIS)

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