2017
DOI: 10.1111/bjso.12200
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Institutional apologies and socio‐emotional climate in the South American context

Abstract: This study examined perceptions of institutional apologies related to past political violence and socio-emotional climate among victims and non-victims in Argentina (n = 518), Chile (n = 1,278), and Paraguay (n = 1,172) based on quasi-representative samples. The perceptions of apology as sincere and efficient in improving intergroup relations were associated with a positive socio-emotional climate across the three nations. Victims evaluated apologies more positively and perceived a more positive socio-emotiona… Show more

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Cited by 17 publications
(28 citation statements)
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“…In this regard, the climate, although related to the culture of the organization, is different from it, since it is a function of the political organization and organizational procedures, as opposed to the beliefs, values and suppositions of its members" (Ashkanasy and Dorris, 2017, p. 79). The emotional culture of the group, organization or nation are the shared affective values, norms, mechanisms, scenarios and suppositions that govern the emotions that people must feel and express (Páez et al, 2013; Barsade and Knight, 2015;Bobowik et al, 2017). The positive climate is characterized by positive emotions, which are created and then fed by the organization's structure (Ashkanasy and Dorris, 2017).…”
Section: Well-being As An Explained Variable At the Individual And MImentioning
confidence: 99%
“…In this regard, the climate, although related to the culture of the organization, is different from it, since it is a function of the political organization and organizational procedures, as opposed to the beliefs, values and suppositions of its members" (Ashkanasy and Dorris, 2017, p. 79). The emotional culture of the group, organization or nation are the shared affective values, norms, mechanisms, scenarios and suppositions that govern the emotions that people must feel and express (Páez et al, 2013; Barsade and Knight, 2015;Bobowik et al, 2017). The positive climate is characterized by positive emotions, which are created and then fed by the organization's structure (Ashkanasy and Dorris, 2017).…”
Section: Well-being As An Explained Variable At the Individual And MImentioning
confidence: 99%
“…La reconciliación, en general, y el perdón, en particular, son procesos altamente dependientes del contexto en que ocurren (Bobowik et al, 2017;Gibson, 2004). Por ejemplo, Bobowik et al (2017) reportan que la presencia de liderazgos políticos hostiles ante medidas reconciliatorias como la disculpa pública, pueden disminuir su eficacia al promover el perdón (Bobowik et al, 2017).…”
Section: El Perdón Y La Reconciliación En Casos De Conflicto Intratableunclassified
“…La reconciliación, en general, y el perdón, en particular, son procesos altamente dependientes del contexto en que ocurren (Bobowik et al, 2017;Gibson, 2004). Por ejemplo, Bobowik et al (2017) reportan que la presencia de liderazgos políticos hostiles ante medidas reconciliatorias como la disculpa pública, pueden disminuir su eficacia al promover el perdón (Bobowik et al, 2017). Igualmente, la continuación de estructuras propias de la época de conflicto violento durante la implementación de sistemas de justicia transicional, puede ser fuente de nuevos conflictos sociales (Backer, 2010;Gibson, 2004).…”
Section: El Perdón Y La Reconciliación En Casos De Conflicto Intratableunclassified
“…According to the author, sometimes work control in public sector organizations is executed according to hypothetical consistency, which provides an administrative unit (a controlling person) with a positive and the employee with a negative enthusiasm in regard to working activity, which negatively affects employees' emotional climate (Papsiene, 2017). As M. Bobowik et al (2017) noted, social and emotional climate means prevailing, relatively stable collective emotions. In the map of emotions created by V. Tran (1998), it is reflected that fear and joy are in a contraposition, but both have an impact during formation of the emotional climate.…”
Section: Theoretical Modeling Of Emotional Climate In Hrmmentioning
confidence: 99%