Institutional logics matter when coordinating resource integration

Edvardsson, Bo; Kleinaltenkamp, Michael; Tronvoll, Bård; McHugh, Patricia; Windahl, Charlotta

doi:10.1177/1470593114534343

Cited by 222 publications

(336 citation statements)

References 45 publications

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“…Institutions shape the way actors behave and perceive their teams. These rules matter when it comes to the process of resource integration and collaboration on "transforming potential value into value-in-use" [Edvardsson et al 2014]. They can hinder as well as initiate value co-creation.…”

Section: Value Co-creation From the Processual Perspectivementioning

confidence: 99%

“…By the use of resources "all economic actors such as customers, suppliers and other interested stakeholders" act and interact to co-create value in the given service system [Vargo and Lusch 2006b: 283-284]. The service system in question is determined by their knowledge, skills, intentions and motivations integrated into the networks and relationships [Edvardsson et al 2014]. The service system is also driven by rules, norms and activities performed on a daily basis by the service system's actors.…”

Section: The Interactionist View On Value Co-creationmentioning

confidence: 99%

“…Olivier proposes the idea of institutionalized organizational behaviour being described as "permanent, recreated and long-lasting activities (…) determined by specific values, repetitive and resisting change" [Oliver 1992]. Defining institutionalization Martinez and Dacin refer to "the processes by which societal expectations of an appropriate organizational form and behaviour come to take on a rule-like status in (…) action" [Martinez and Dacin 1999;Edvardsson et al 2014]. Thus it may be assumed that institutional schemas are derived from ongoing and daily-recreated practices.…”

Section: Value Co-creation From the Processual Perspectivementioning

confidence: 99%

“…The context of social relations and interaction is crucial for a modern understanding of the process of value co-creation. It is a starting point for the definition of such aspects of value co-creation such as the personalization of experience, value-in-use, value-in-context, resource integration and the service system perspective [Baran 2013;Peters et al 2014;Edvardsson et al 2014;Chandler and Vargo 2011].…”

Section: The Interactionist View On Value Co-creationmentioning

confidence: 99%

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The institutionalization of practice: a processual perspective on value co-creation

Patora-Wysocka¹

2016

EBR

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The risk of the increasing divergence of the eurozone and the problem of macroeconomic imbalances in a three-gap model Jacek Pera Structural barriers to research and development activities in emerging markets Review, Vol. 2 (16), No. 2, 2016: 113-126 DOI: 10.18559/ebr.2016 The institutionalization of practice: a processual perspective on value co-creation 1 Zofia Patora-Wysocka 2 Abstract : Drawing on the processual perspective in management this article explores the process of the institutionalization of new practice in the context of value co-creation. The Service-Dominant logic perspective places the notion of value creation in the interaction between an organization and its customers. Therefore the contemporary research stream shows a bias towards the notion of a customer as a crucial contributor and beneficiary in the value creation process Lusch 2006a, 2008]. Following recent calls for research with a holistic approach it may be assumed that there is an underdeveloped processual perspective on value co-creation that offers a cognitive framework of routines and activities performed on an everyday basis within the Giddensian structuration theory. Using the Giddensian theory value co-creation can be perceived as a platform for the adoption of new practices. The purpose of the article is to determine the role of value co-creation processes in the context of initiating and institutionalizing of new practice in an organization. A comparative case study was carried out which illustrates the thesis that spontaneous actions form an important category of initiating change within the everyday use of value co-creation.

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Section: Value Co-creation From the Processual Perspectivementioning

confidence: 99%

Section: The Interactionist View On Value Co-creationmentioning

confidence: 99%

Section: Value Co-creation From the Processual Perspectivementioning

confidence: 99%

Section: The Interactionist View On Value Co-creationmentioning

confidence: 99%

See 2 more Smart Citations

The institutionalization of practice: a processual perspective on value co-creation

Patora-Wysocka¹

2016

EBR

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“…Here we suggest that a supply-side hybrid (a convergence of institutional forces supplying/ monitoring the SDP), a customer/SDP hybrid (the consumer at home) and a customer/community hybrid (the consumer and his/her social mélange) will dominate. Clearly, there will be many other system components at play (see Edvardsson, Kleinaltenkamp, Tronvoll, McHugh and Windahl 2014) but for expedience our model emphasizes those hybrids that we most readily identify as integrators of resource.…”

Section: An Extended Model Of Sdp Engagementmentioning

confidence: 99%

Proposal, project, practice, pause: Developing a framework for evaluating smart domestic product engagement

Woodall

Rosborough

Harvey

2017

AMS Rev

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Smart homes are fast becoming a reality, with smart TVs, smart meters and other such Bsmart^devices/systems already representing a substantial household presence. These, which we collectively term Bsmart domestic products( SDPs), will need to be promoted, adopted, and normalized into daily routines. Despite this, the marketing canon lacks a substantive discourse on pertinent research. We look to help correct this by melding ideas from organizational sociology, innovation diffusion and appropriation studies, and service dominant logic. Consequently, we suggest a framework for research that responds directly to the specific characteristics of SDPs. Using the SDP eco-system as a context, our framework emphasizes the interplay of embeddedness, practice, value and engagement. It comprises a four-stage horizontal/ longitudinal axis we describe as proposal, project, practice and pause. Cross-sectionally we focus on value, and combine aspects of existing thought to suggest how this impacts each stage of our engagement continuum. We subsequently identify perceived personal advantage as the resultant of these two axes and propose this as the key for understanding consumer and SDP sociomaterial engagement. This article also advances a definition of SDPs and ends with an agenda for further research.

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Exploring the effects of service ecosystem on IT SMEs performance in emerging economies: A moderated mediation approach

Masroor,

Nabi,

Alam

et al. 2023

E J Info Sys Dev Countries

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Service‐dominant logic viewpoints can be used to construct a model of value co‐creation in the service ecosystem by focusing on service provider‐beneficiary dyads and inter‐dyad interactions. However, the presence of institutional voids can hamper firm performance, even with an improved service ecosystem and value co‐creation. This study aimed to investigate the relationship between the service ecosystem of IT small and medium enterprises of Bangladesh and their firm performance through the mediation of value co‐creation and moderated mediation of institutional void. This study indicated that the service ecosystem positively impacts firm performance and value co‐creation. Additionally, the findings indicated that co‐creation within the service ecosystem leads to improved firm performance. However, the study also found that institutional void can have a significant moderating effect. This research makes a valuable contribution to the literature on service ecosystem and firm performance by examining the role of value co‐creation as a mediator.

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Institutional logics matter when coordinating resource integration

Cited by 222 publications

References 45 publications

The institutionalization of practice: a processual perspective on value co-creation

The institutionalization of practice: a processual perspective on value co-creation

Proposal, project, practice, pause: Developing a framework for evaluating smart domestic product engagement

Exploring the effects of service ecosystem on IT SMEs performance in emerging economies: A moderated mediation approach

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