Instrumental ties or expressive ties? Impact mechanism of supervisor–subordinate ties based on enterprise social media on employee performance

Wang, Changyu; Yuan, Tianyu; Feng, Jiaojiao

doi:10.1108/jeim-06-2021-0238

Cited by 10 publications

(7 citation statements)

References 64 publications

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“…The literature review revealed several interesting antecedents that link to ESM use, such as – transformational leadership (Men, 2014), network sharing (Kwahk and Park, 2016), workplace conflict (Pitafi et al ., 2018; Pitafi et al ., 2020a), psychological safety (Pitafi et al ., 2019), newcomers' work-related use of ESM (Sun et al. , 2019b), supervisor–subordinate ties based on ESM (Wang et al. , 2022a), intrinsic motivation (Yousaf et al ., 2022), and citizenship behaviors (Caya and Mosconi, 2022) – to name a few.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Many performance-related outcomes were also identified, such asjob performance (Kwahk and Park, 2016;Shang et al, 2022), task performance (Deng et al, 2020), employee performance (Wang et al, 2022a), employee productivity (Wu, 2013;Wu et al, 2021), employee efficiency (Wu et al, 2021), creative performance (Sun et al, 2020), employee creativity (Pitafi et al, 2020a, b;Wang et al, 2021) and employee agility (Cai et al, 2018;Pitafi et al, 2018Pitafi et al, , 2019Pitafi et al, , 2020bPitafi and Ren, 2021) to name a few.…”

Section: Literature Reviewmentioning

confidence: 99%

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Enterprise social media and organizational learning capability: mediated moderation effect of social capital and informal learning

Sharma

Bhatnagar

Jaiswal³

et al. 2023

JEIM

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PurposeWith the increasing prevalence of social media in everyday life, scholars have argued the need of exploring enterprise social media (ESM) for workplace outcomes. This study investigates the relationship between ESM use and organizational learning capability (OLC) by focusing on the mediating role of informal learning (INFL) and the moderating role of social capital (SC).Design/methodology/approachThe paper developed and tested a mediated moderated model explaining the impact of ESM on OLC. The study used temporally separated data of 281 respondents collected in two waves from firms in India that use organizationally facilitated ESM platforms for internal workplace communication.FindingsAn analysis of temporally separated two-wave data indicates that INFL mediates the relationship between ESM use and OLC. Also, SC is found to moderate the effect of ESM use on INFL, and INFL mediated the moderation effect of SC on relationship between ESM use and OLC such that the relationship will be stronger when employees have a higher rather than lower level of SC.Research limitations/implicationsThe study theoretically contributes and extends the literature on ESM and learning in organizations. The study provides important practical implications to support and institutionalize learning at work. The results of the study provide evidence that ESM are not just networking tools but a platform for learning. Findings of the study suggest that ESM can be one such tool to promote and capture employee INFL. The results also show that SC plays a critical role in predicting the extent to which employees learn informally using ESM, thereby building OLC. This result suggests that organizations should make conscious and concerted efforts to build employee SC. The above findings also have interesting implications for learning and development (L&D) and information technology (IT) managers who wish to implement technology for collaborative purposes.Originality/valueAddressing the underlying processes that explain how ESM positively influence OLC was highlighted as a critical research gap that needs attention. The paper is novel in its approach as it provides empirical evidence for the relationship between ESM and its impact on employee outcomes, an area pertinent in today's digital economy, however, received sparse attention by management scholars so far. It also provides empirical grounds toward a meaningful shift in the social media discourse – transition from being traditionally viewed primarily as “a networking platform” to “a learning platform.”

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Enterprise social media and organizational learning capability: mediated moderation effect of social capital and informal learning

Sharma

Bhatnagar

Jaiswal³

et al. 2023

JEIM

View full text Add to dashboard Cite

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“…Asimismo, C. Wang, T. Yuan y J. Feng [16]en su investigación se pudo comprobar que la gestión de un líder, involucrada con la misión de mejorar las habilidades y motivación de los colaboradores, beneficia directamente a la empresa.…”

Section: B Clima Organizacionalunclassified

Social skills and organizational climate in the Regional Management of Social Development of the Regional Government of Callao

Torres¹,

Arriaga

Millán

et al. 2022

uct

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In this article, the relationship between social skills and the organizational climate of the collaborators of the Regional Management of Social Development of the Regional Government of Callao, in Peru, was analyzed, based on the conceptions of Goleman and Palma as the highest representatives of each construct used. The research developed by 73 collaborators in the area of the social development of the aforementioned institution, was of a basic type, nonexperimental design, and correlational scope. Validating by experts and subsequently applying two questionnaires. In the case of Goleman's social skills, and adaptation to the general model was made, while in the case of the organizational climate, the original scheme was followed, obtaining the reliability of 0,973 and 0,949. Finally, it was concluded that both variables presented mostly an inadequate level (59% and 64%), and the existence of a direct and very intense linear relationship of 0,979 between the variables in question. Keywords: Social skills, organizational climate, government.

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“…Previous research has found the facilitating role of ESM use on job performance (e.g. Chu, 2020;Deng et al, 2021;Ma et al, 2022;Wang et al, 2022;Wu et al, 2021). More specifically, researchers have noted that ESM use increases individual meta-knowledge, thus promoting job performance (Leonardi, 2014).…”

Section: Introductionmentioning

confidence: 99%

“…For instance, some studies have failed to find a positive relationship between ESM use and job performance (e.g. Brooks, 2015;Lu et al, 2015;Wang et al, 2022). However, these studies have not explained why ESM use decreases job performance.…”

Section: Introductionmentioning

confidence: 99%

Facilitating or inhibiting? The role of enterprise social media use in job performance

Shang

Pan

Richards

2022

ITP

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PurposeOrganizations use enterprise social media (ESM) platforms to operate, function, and develop. However, the effectiveness of the use of ESM is inconclusive. This study aims to explore the mechanism and boundary conditions of the relationship between employee ESM use and job performance.Design/methodology/approachThis study uses a 2-wave survey design, with a final sample of 481 employees from a large automobile company.FindingsThe results indicate that ESM use is beneficial and detrimental to job performance. On the one hand, ESM use is positively related to work overload, decreasing job performance. On the other hand, ESM use is positively associated with informational support, increasing job performance. A mediation test revealed that both work overload and informational support mediate the relationship between ESM use and job performance. Furthermore, job autonomy weakens the positive relationship between ESM use and work overload, but strengthens the positive relationship between ESM use and informational support.Originality/valueThis study provides a more balanced view of how ESM use influences job performance by demonstrating the opposing mediating roles of work overload and informational support. Further, this study fills a research gap by considering job characteristics when examining the boundary conditions of ESM use. Third, this study validates the generalization of the job demands-resources model in social media research.

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Instrumental ties or expressive ties? Impact mechanism of supervisor–subordinate ties based on enterprise social media on employee performance

Cited by 10 publications

References 64 publications

Enterprise social media and organizational learning capability: mediated moderation effect of social capital and informal learning

Enterprise social media and organizational learning capability: mediated moderation effect of social capital and informal learning

Social skills and organizational climate in the Regional Management of Social Development of the Regional Government of Callao

Facilitating or inhibiting? The role of enterprise social media use in job performance

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