Integrasi Sistem Informasi: Akses Informasi Sumber Daya Fasilitas Kesehatan dalam Pelayanan Rujukan

Abstract

Utilization of health services is increasing in the era of National Health Insurance (JKN) through referral service. Unfortunately, lack of information of health facilities resources, leading to sub optimal referral services and emergency care. On the other hand, information and communication technology can facilitate referral services through the provision of information of health facilities resource in an area. This research aimed to design an integrated information system to support a referral service and emergency care in DI Yogyakarta province. A qualitative research was conducted in order to analyze the need of information of health facilitiy resources, designing integrated information system and to provide information of health facilities resources electronically. Most of the health facilities, both primary care and hospitals already have an electronic information system. Integrated information system was developed to integrate data of health facilities resource from various existing systems thorugh the web service technology.Keywords: integrated information system, health facility resources, referral services, web service AbstrakDi era Jaminan Kesehatan Nasional (JKN), utilisasi pelayanan kesehatan semakin tinggi melalui pelayanan rujukan berjenjang. Sayangnya ketersediaan informasi sumber daya fasilitas kesehatan menyebabkan pelayanan rujukan dan kegawat-daruratan kurang optimal. Disisi lain, teknologi informasi dan komunikasi dapat memfasilitasi pelayanan rujukan melalui penyediaan informasi sumber daya fasilitas kesehatan di suatu wilayah. Penelitian ini bertujuan untuk merancang sistem informasi terintegrasi untuk mendukung pelayanan rujukan dan kegawat-daruratan medis di DI Yogyakarta. Penelitian dilakukan secara kualitatif untuk menganalisa kebutuhan informasi sumber daya fasilitas kesehatan, merancang integrasi antar sistem informasi secara elektronik, serta penyediaan layanan informasi sumber daya fasilitas kesehatan bagi pengguna. Sebagian besar fasilitas kesehatan, baik layanan primer maupun rumah sakit sudah memiliki sistem informasi elektronik. Sistem informasi terintegrasi dikembangkan untuk mengumpulkan data sumber daya fasilitas kesehatan, dengan mengintegrasikan berbagai macam sistem yang digunakan melalui teknologi web service.Kata kunci: sistem informasi terintegrasi, sumber daya fasiltias kesehatan, pelayanan rujukan, web service

Health information system concept in health services in the national health insurance (JKN) era in Indonesia: An environment and one health approach

“…In implementing the health information system at the health office, there were problems with human resources, supporting facilities, and commitment from the activity leaders who had not been trained to understand good data and information management ( 23 , 24 ). As an analogy for this result from previous study on implementing the health information system at the Minahasa District health office, the manager of the health information system said that the most frequent obstacles were puskesmas reporting late, carrying out manual reporting, having no guidelines, lacking human resources in the field of health information systems (HIS), and lacking training, funds, facilities, and infrastructure (electricity, computers and internet) ( 25 ).…”

Gambaran Penggunaan Aplikasi Rekam Medis Elektronik Pasien di Salah Satu Pukesmas Kota Batam

“…Dalam situasi pelayanan kesehatan, di mana respons cepat dan akurat sangat penting, keunggulan ini dapat menjadi penentu dalam menyelamatkan nyawa atau mencegah reaksi alergi yang berpotensi membahayakan pasien. Dengan adanya aplikasi, informasi tersebut tidak hanya tersedia secara real-time tetapi juga dapat diakses dengan mudah oleh seluruh tim kesehatan yang terlibat dalam perawatan pasien (Azizah & Setiawan, 2017) (Sanjaya et al, 2016).…”

Service quality dimensions affect outpatient satisfaction

“…Outpatient services are a promising market share and can bring financial benefits to hospitals (3). In providing services, the community generally has a first impression in assessing a hospital, namely the quality of service (4). As an effort to improve the quality of a health service, it is an important step to increase competitiveness in Indonesian businesses, especially in the health sector (5).…”