“…Compared to lay patients, professional‐patients are potentially more discerning in identifying key factors contributing to high quality care, and thus represent a valuable source of “insider” knowledge (Klitzman, ). Our data from cancer professional‐patients support the frequent call in the literature for enhanced communication skills training for all cancer healthcare professionals (Moore, Rivera, Bravo‐Soto, Olivares, & Lawrie, ; Uitterhoeve, Bensing, Grol, Demulder, & Achterberg, ), as well as for the integration of psychosocial care into routine clinical practice (Jacobsen & Lee, ; Turner, ). One might assume that professional‐patients are accustomed to—and therefore more accepting of—shortcomings within the healthcare system.…”