Integrating the capability approach and technology acceptance model to explain the elderly’s use intention of online grocery shopping

Yap, Yee-Yann; Tan, Siow‐Hooi; Tan, Siow Kian; Choon, Shay-Wei

doi:10.1016/j.tele.2022.101842

Cited by 16 publications

(8 citation statements)

References 67 publications

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“…Prior research has focused on the elderly population’s use of digital technology from an aging perspective [ 15 ], a health and psychological perspective [ 16 ], a capabilities approach [ 17 ], or a social policy perspective [ 18 ]. Prior research has examined elderly users’ adoption or usage of general technology, including digital technology, ICT, or mobile banking [ 19 , 20 , 21 , 22 ].…”

Section: Research Backgroundmentioning

confidence: 99%

Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants

Nam

Kim

Jung

2023

Behavioral Sciences

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While COVID-19 has accelerated digital transformation, increasing labor costs and 52-h workweek rules are replacing human labor with self-service technologies (SSTs). Self-service technology is increasingly being implemented in restaurant settings. However, the elderly, who have relatively lower levels of digital literacy, are being excluded from services that can alleviate the economic and social difficulties of their daily lives. This study thus aims to explain how elderly users feel about and respond to SST in fast-food restaurants. An off-site survey was conducted with individuals who had experience using SST. We analyzed the data using the partial least squares structural equation modeling method by SmartPLS 3.0. The results showed that SST’s reduction, perceived ease of use of SST, and perceived time pressure significantly influenced users’ negative emotions toward the SST. However, perceived physical condition and perceived crowding did not have significant influences on users’ emotions. In empirically investigating individuals’ negative emotions toward and coping strategies for challenges posed by SST, this study emphasizes the development of a nationwide digital inclusion policy that can help bridge the digital divide.

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Section: Research Backgroundmentioning

confidence: 99%

Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants

Nam

Kim

Jung

2023

Behavioral Sciences

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show abstract

“…Therefore, governments strive to address this social problem, with OGS being the key solution, as it can potentially substitute physical grocery trips [ 24 , 34 , 35 ]. With OGS, the elderly can maintain food accessibility, providing food security and independent living [ 5 , 7 ].…”

Section: Literature Reviewmentioning

confidence: 99%

“…To extend the literature on the elderly's OGS adoption [ 7 ], proposes that this technology could replace physical grocery trips to promote independent living among the Malaysian elderly. With that, the researchers examined the OGS adoption among elderly people from human values, psychological, and functional technological perspectives, building on the Capabilities Approach Theory and TAM.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Online grocery shopping (OGS) is among the suggested technologies to assist the elderly in this issue [ 5 , 7 , 8 ]. OGS has the potential to deliver an effective method to replace physical grocery trips, respond to the ageing population's increasing demand for independent living, and ensure food security [ 5 ].…”

Section: Introductionmentioning

confidence: 99%

“…There is a sizable body of research on general technology adoption among the elderly [ 15 , 16 ]. In recent years, there has also been a growing number of studies that discuss OGS adoption among the elderly [ [5] , [7] , [8] ]. Among the existing technology acceptance theories, the Technology Acceptance Model (TAM) is one of the most widely used theories in information system studies [ 17 ].…”

Section: Introductionmentioning

confidence: 99%

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