Integrating usability work into a large inter-organisational agile development project: Tactics developed by usability designers

Wale-Kolade, Adeola Yetunde

doi:10.1016/j.jss.2014.10.036

Cited by 20 publications

(10 citation statements)

References 55 publications

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“…This is consistent with what has been reported in previous studies (e.g., Da Silva et al, 2013;Illmensee & Muff, 2009;Salah et al, 2014;Wale-Kolade, 2015). Consequently, companies tend to perform evaluations informally with only few users (who may simply be colleagues sitting in neighboring cubicles in an open office) collecting feedback in ad hoc manner.…”

Section: Revisiting the Research Goalsupporting

confidence: 90%

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Whose Experience Do We Care About? Analysis of the Fitness of Scrum and Kanban to User Experience

Law

Lárusdóttir

2015

International Journal of Human-Computer Interaction

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Two project management approaches, Agile and Lean, have increasingly been adopted in recent years for software development. Meanwhile, in the field of human-computer interaction (HCI), user experience (UX) has become central in research and practice. The new hybrids between the two fields-Agile UX and Lean UX-were born a few years ago. As Agile, Lean, and UX have different principles and practices, one can query whether the couplings are well justified and whether Agile or Lean is more compatible with UX work. We have conducted a conceptual analysis and tended to conclude that Lean instantiated as Kanban fits UX work better than Agile instantiated as Scrum. To explore further our claim, we performed a secondary data analysis of 10 semistructured interviews with practitioners working with Scrum and Kanban in different sectors (Study 1). This study enabled us to gain insights into the applications of the two processes in real-life cases, their strengths and weaknesses, and factors influencing the practicality of implementing them. Both processes seem not favorable for UX work in practice. Among others, one intriguing observation is loose adherence to the related guidelines and principles. A query derived from the analyses of the interviews is that "customer," as compared with "user," has more frequently been referred to by our interviewees, irrespective of the process they adopted. We have then been motivated to investigate this issue, using a web-based survey with another batch of practitioners (N = 73) in the software industry (Study 2). Results of the survey indicate that the practitioners in general had a reasonable understanding of the concepts "user" and "customer," although a minority tended to treat them as synonyms. Limitations of the current studies and implications for future work are discussed.

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Section: Revisiting the Research Goalsupporting

confidence: 90%

“…Lárusdóttir et al, 2009;Wale-Kolade, 2015) into the same processes, given a much broader scope of the former than that of the latter. Subsequently, we take a closer look of Agile in the form of Scrum and Lean in the form of Kanban.…”

Section: User Experiencementioning

confidence: 99%

Whose Experience Do We Care About? Analysis of the Fitness of Scrum and Kanban to User Experience

Law

Lárusdóttir

2015

International Journal of Human-Computer Interaction

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“…UX resources are still often scarce in agile software projects [8,31]. In many cases, development teams have to cope with only limited help from a UXS or, in extreme cases, with no UX support at all [20,25].…”

Section: Related Workmentioning

confidence: 99%

“…It is unknown what a UXS's daily work consists of in agile projects and how developers can contribute to UX. Moreover, UX resources are often scarce in companies [8,20,25,31], and therefore it is important to utilize such resources wisely. This paper contributes to the understanding of the focal tasks of UXSs and how developers and POs can participate in UX work.…”

Section: Related Workmentioning

confidence: 99%

“…Problems related to the amount and timing of UX work, as well as to the synchronization of tasks between developers and UXSs are common [26]. In addition, UX resources are often scarce in agile software projects [8,31], which naturally reduces the amount of UX-related work that is possible. In many cases, development teams have to cope with only limited help from a UXS or, in extreme cases, with no UX support at all [25].…”

Section: Introductionmentioning

confidence: 99%

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Task Allocation Between UX Specialists and Developers in Agile Software Development Projects

Kuusinen

2015

Human-Computer Interaction – INTERACT 2015

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Challenges from Integrating Usability Activities in Scrum: Why Is Scrum so Fashionable?

Lárusdóttir

Cajander

Erlingsdóttir

et al. 2016

Human–Computer Interaction Series

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Integrating usability work into a large inter-organisational agile development project: Tactics developed by usability designers

Cited by 20 publications

References 55 publications

Whose Experience Do We Care About? Analysis of the Fitness of Scrum and Kanban to User Experience

Whose Experience Do We Care About? Analysis of the Fitness of Scrum and Kanban to User Experience

Task Allocation Between UX Specialists and Developers in Agile Software Development Projects

Challenges from Integrating Usability Activities in Scrum: Why Is Scrum so Fashionable?

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