Integrating Workers’ Feedback into Continuous Information Flows: Enabling Lean Quality Assurance by Worker Information Systems

Abstract

Worker information systems provide the right information at the right time in a lean way. In this paper, the need for an integrated feedback system with formalised text parts is exposed. To meet the disadvantages of a lack of feedback, two important points are identified: involving of workers and guaranteeing a high information quality. Several approaches show that workers have to be included into an early stage of product development process to improve product details and especially assembly scenarios. Also, workers get an idea of their contribution to a zero-waste production. If more information is created, the quality gets more important. It is explained what quality criteria should be considered. Technical realisations for a feedback system close this paper.