Integration of Quality Function Deployment with IVIF-AHP and Kano Model for Customer Oriented Product Design

Ozalp, Merve; Kucukbas, Deniz; İ̇lbahar, Esra; Çebı, Selçuk

doi:10.1007/978-3-030-42188-5_6

Cited by 8 publications

(4 citation statements)

References 40 publications

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“…Kano model is a customer satisfaction model based on product quality feature and a technique used in product development to identify the most appropriate features in order to maximize the satisfaction of a product [32]. Furthermore, Ozalp et al [33] recently acknowledged that Kano model is embedded into house of quality of QFD to define marketing advantage by classifying customer requirements. A study by Gangurde et al [34] used this combinatorial method for the design innovation of a smart cell phone.…”

Section: Introductionmentioning

confidence: 99%

Conceptual Design and Selection of Natural Fibre Reinforced Biopolymer Composite (NFBC) Takeout Food Container

Salwa¹,

Sapuan²,

Mastura³

et al. 2021

Journal of Renewable Materials

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Biopolymer composite has gained huge attention for its beneficial properties such as biodegradable and less impact to the environment. This consequently would diminish the dependency on the petroleum-based polymer. Abundance of studies have been done on the development and characterization of biopolymer composite materials for food packaging application, but work on the conceptual design of biopolymer composite packaging product is hardly found. Using the Kano Model, Quality Function Deployment for Environment (QFDE), morphological map, and Analytic Hierarchy Method (AHP) framework combination, this paper presents the conceptual design of a natural fibre reinforced biopolymer composites take-out food container. To understand customer satisfaction with the current use of takeout food containers, the Kano model was applied, and the findings were integrated into QFDE. The highest weight of voices of customer and environment (VOCE) as the solution parameters for the design characteristics were later refined using the aid of morphological chart (MC) to systematically develop conceptual designs. Lastly, AHP was utilized to pick the final concept design. The concept design with the highest score (8.3%) was chosen as the final conceptual design.

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Section: Introductionmentioning

confidence: 99%

Conceptual Design and Selection of Natural Fibre Reinforced Biopolymer Composite (NFBC) Takeout Food Container

Salwa¹,

Sapuan²,

Mastura³

et al. 2021

Journal of Renewable Materials

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“…Identifying CNs is the first step in QFD, and Analytical Hierarchy Process (AHP) is the most common way to do it. Various approaches are proposed for this step in existing literature (Ozalp et al, 2020;Büyüközkan et al, 2007;Chan et al, 2002).…”

Section: Quality Function Deploymentmentioning

confidence: 99%

Advancing Humanitarian Logistics Design through Linguistic Decision-Making based Quality Function Deployment

Büyüközkan,

Uztürk

2023

Proceedings of the International Conference on Industrial Engineering and Operations Management

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This paper proposes an innovative approach to designing effective humanitarian logistics systems based on linguistic decision-making. The authors aim to create a detailed roadmap for such systems by carefully considering the key needs that must be addressed. To accomplish this, they utilize the House of Quality (HoQ) method of Quality Function Deployment (QFD), which establishes clear relationships between the various needs of humanitarian logistics and the specific requirements for designing effective systems. The inherently chaotic and complex nature of humanitarian logistics presents a significant challenge to effective design. However, the use of linguistic variables, combined with fuzzy logic-based techniques, can help to handle the vagueness and ambiguity of the field. The paper suggests using the 2-Tuple Linguistic (2-TL) model in combination with QFD technique to create more effective roadmaps that can be followed even in the face of uncertainty and unexpected events. This paper contributes to the existing literature by proposing a linguistic-based design approach to prioritize the design requirements for humanitarian logistics systems. This approach can guide practitioners to generate relevant strategies to address critical design requirements. The paper also presents a case study from Türkiye to develop the proposed QFD models for humanitarian logistics design and provides further discussions and analysis at the end.

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“…For example, companies can develop a database of their customers and study their requirements and needs to develop the values which improve their customers' satisfaction including green product consumption requirements. Quality functional deployment (QFD) and Kano techniques may also be applied to identify the customers' needs and wants when companies developing products (Avendaño and Garcia, 2020;Jugend et al, 2020;Ozalp et al, 2020).…”

Section: Level Of Family Income In Societymentioning

confidence: 99%

A weighted fuzzy approach for green marketing risk assessment: Empirical evidence from dairy industry

Azadnia

Geransayeh

Onofrei

et al. 2021

Journal of Cleaner Production

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Integration of Quality Function Deployment with IVIF-AHP and Kano Model for Customer Oriented Product Design

Cited by 8 publications

References 40 publications

Conceptual Design and Selection of Natural Fibre Reinforced Biopolymer Composite (NFBC) Takeout Food Container

Conceptual Design and Selection of Natural Fibre Reinforced Biopolymer Composite (NFBC) Takeout Food Container

Advancing Humanitarian Logistics Design through Linguistic Decision-Making based Quality Function Deployment

A weighted fuzzy approach for green marketing risk assessment: Empirical evidence from dairy industry

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