Integriertes Kennzahlensystem für die Bewertung von Dienstleistungen

Mörschel, Inka C.; Kopperger, Dietmar

doi:10.1007/978-3-642-17010-2_6

Cited by 3 publications

(1 citation statement)

References 2 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Some efforts have been done to overcome this and account for cross-company collaboration in complex value networks. Entering further into the business field, we can find contributions aimed at conceptual modeling of business networks, which are often described in natural language (see Weill & Vitale, 2001;Chesbrough & Rosenbloom, 2002;Applegate, 2001;Tapscott, Lowy, & Ticoll, 2000;Parolini, 1999;Mörschel & Höck, 2001). However, these efforts do not constitute a solution for large-scale OSSN analysis, since they are not open, machinereadable, or semantically described.…”

Section: Business Modelsmentioning

confidence: 99%

Foundations of Open Semantic Service Networks

Cardoso

Pedrinaci

Leidig³

et al. 2013

International Journal of Service Science, Management, Engineering, and Technology

View full text Add to dashboard Cite

This article provides the foundations for the new field of research coined Service Networks research.Understanding what factors explain the structure and dynamics of global service networks may lead to a more efficient and balanced society and economy. The concept of service network is formally represented as a business structure made up of services systems which are nodes connected by one or more specific types of relationships. They can be used to represent the global economy, i.e. a complex network composed of national economies, which are themselves networks of markets, and markets are also networks of providers, brokers, intermediaries, and consumers. The authors' key challenge consists in developing a novel perspective on socio-economic dynamics by connecting service models representing service systems (e.g. consulting, governmental, and educational services). Theories to be developed will enable to understand, describe, explain, analyze, predict, and control the evolution of global service networks..

show abstract

Section: Business Modelsmentioning

confidence: 99%

Foundations of Open Semantic Service Networks

Cardoso

Pedrinaci

Leidig³

et al. 2013

International Journal of Service Science, Management, Engineering, and Technology

View full text Add to dashboard Cite

show abstract

ARIS-Einsatz im Rahmen des Co-Designs von Software und Dienstleistungen

Wagner

Lauer

2008

Entwicklung IT-basierter Dienstleistungen

View full text Add to dashboard Cite

An integrative approach for the purchasing and evaluation of business services from a buyer’s perspective

Haensel

Hofmann

2018

JBIM

View full text Add to dashboard Cite

Purpose This study aims to observe different purchasing and evaluation phases during the buying of business services, thus revealing the necessity for integration of different entities during the purchasing process. Design/methodology/approach On the basis of a systematic analysis, explorative case study methods involving five Swiss multinational companies are used. In addition, the study provides a structured literature review and uses the short-term perspective of the industrial marketing and purchasing (imp) approach as a conceptual approach. Findings In addition to specific and business service-related difficulties, the research observes different phases “levels of integration” within the evaluation process that takes place within a company: a preparation phase, an acquisition phase and an operational phase. Research limitations/implications The study is limited to a qualitative research approach addressing five cases from Switzerland. However, assuming the results are generalizable, future research on service evaluation should always differentiate between the different phases of an evaluation. Practical implications It is shown that for practitioners, social, financial, service and informational exchange (as per imp approach) is closely related to an adequate integration of all involved entities during the different phases of purchasing. Therefore, this research provides practical support for the purchasing process to ensure highly efficient business services. Originality/value As there has been almost no research on business service evaluation, this paper is the first work known to extend the short-term perspective of the imp approach by addressing the different purchasing phases of an integrated service evaluation.

show abstract

Integriertes Kennzahlensystem für die Bewertung von Dienstleistungen

Cited by 3 publications

References 2 publications

Foundations of Open Semantic Service Networks

Foundations of Open Semantic Service Networks

ARIS-Einsatz im Rahmen des Co-Designs von Software und Dienstleistungen

An integrative approach for the purchasing and evaluation of business services from a buyer’s perspective

Contact Info

Product

Resources

About