Inteligencja emocjonalna dla liderów pielęgniarstwa

Abstract

A nurse's leader emotional intelligence (EI) is closely linked to his or her ability to therapeutically handle interpersonal confl icts. EI is based on the ability to accurately identify another person's emotions from facial expressions, body language, and speech. Communicating with respect and concern for the other person is a salient way to effectively manage a confl ict. When nurse leaders lack EI, results suffer and team morale plummets. The core themes associated with EI include: gratitude, altruism, compassion, empathy, forgiveness, happiness, and mindfulness. An emotionally intelligent person is able to identify these themes and respond appropriately without great effort.

A Model of Factors Determining Nurses’ Attitudes towards Learning Communicative Competences

“…The first one, the notion of empathic tendency, is well grounded in the literature [40][41][42], which boosts the theoretical framework of the developed model. Secondly, empathic tendencies may undergo modifications, and thus be reinforced by trainings in the field of improving interpersonal skills [21,43,44]. The ability to work with emotions should be underlined here as it is key in shaping a positive attitude [45].…”

“…It is assumed that the skill of understanding and identification of one's own and others' emotions is an important factor influencing adequate decision-making in clinical practice [19], thus increasing the efficiency of patient engagement in the therapeutic process, improving therapeutic relationships, and positively influencing the quality of medical care offered to the patient [18]. It is worth stressing that the ability to work with one's own and others' emotions may directly influence the gaining of professional clinical skills in nurses [20], as well as constituting a significant factor in successful nursing practice [21]. This thereby points to the relationship between professional experience and empathic tendency.…”