2020
DOI: 10.1108/sajbs-11-2019-0207
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Intellectual capital: a determinant of firms' operational efficiency

Abstract: PurposeIntellectual capital (IC) has been recognized in improving the efficiency of businesses and gaining competitive edge in the developed world. The present study offers perspectives into the effect of IC on the efficiency of the Indian financial sector companies.Design/methodology/approachFor the purpose of evaluating efficiency, the… Show more

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Cited by 17 publications
(18 citation statements)
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“…Igualmente, Gogan & Draghici (2013); Joshi, Kansal & Sharma (2016); Pardo-Cuerva, Dávila & Chamba-Rueda (2020); Gupta & Raman (2020), destacam que o CI se caracteriza como capital do conhecimento ou capital que deriva do conhecimento e sua estrutura possui três domínios: Capital Humano, Capital Estrutural e Capital de Clientes.…”
Section: Gestão Do Conhecimentounclassified
“…Igualmente, Gogan & Draghici (2013); Joshi, Kansal & Sharma (2016); Pardo-Cuerva, Dávila & Chamba-Rueda (2020); Gupta & Raman (2020), destacam que o CI se caracteriza como capital do conhecimento ou capital que deriva do conhecimento e sua estrutura possui três domínios: Capital Humano, Capital Estrutural e Capital de Clientes.…”
Section: Gestão Do Conhecimentounclassified
“…In [58], operational or cost efficiency denotes organisational proficiency to deter undesired implications and optimise resource utilisation for high-quality customer product and service delivery. Firm operational efficiency relied on specific aspects, such as competent and productive employees, utilised capital [59], digitised intervention [60], and organisational size [61].…”
Section: Operational Efficiencymentioning
confidence: 99%
“…Likewise, Joshi et al, (2013) claimed that the development and management of RC is critical to effective organizations. In order to ensure sustainable business operation, an organisation must spend a significant sum of capital to find the appropriate partners, sustain and strengthen the relations and establish a suitable integration of the activities with all stakeholders (Nawaz, 2019;Gupta and Raman, 2020). Considering the evidence from previous studies, the following hypotheses are proposed:…”
Section: Intellectual Capital and Organizational Performancementioning
confidence: 99%
“…Indian service sector companies are knowledge-driven and are directly engaged in knowledge formation, growth, retention and distribution, and therefore, contribute the highest in the country's economic growth by creating a learning environment (Gupta and Raman, 2020). The distinctive skills and competitive value of India built by knowledge-based services makes it the world' innovative emerging market.…”
Section: Introductionmentioning
confidence: 99%