Intellectual Capital and Business Performance: What Structural Relationships Do They Have in Upper‐Upscale Hotels?

Taegoo, Kim; Kim, Woo Gon; Park, Simon Si-Sa; Gyehee, Lee; Jee, Bong-Gu

doi:10.1002/jtr.1868

Cited by 85 publications

(126 citation statements)

References 44 publications

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“…In this sense, staff productivity consequences are the same as those of operational productivity: higher profitability. Thus, guest registration IT options like kiosks and online check-in allow firms to check in guests faster with fewer staff (Kim, Kim, Park, Lee, & Jee, 2012).…”

Section: Employee Productivitymentioning

confidence: 99%

A model that connects information technology and hotel performance

2016

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Section: Employee Productivitymentioning

confidence: 99%

A model that connects information technology and hotel performance

2016

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“…It has been noted that, when considering the application of KM initiatives, it is important to create a culture of KS [14]. KS includes activities in which information, skills, insights are exchanged among organisational members [15].…”

Section: Knowledge Sharing and Innovationmentioning

confidence: 99%

Knowledge Sharing Practices as a Basis of Product Innovation: A Case of Higher Education in Iraq

Al-Husseini¹,

Elbeltagi²

2015

IJSSH

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Abstract-Knowledge is recognised the most significant resource for competitive advantage and the key to enhancing innovation. Knowledge sharing (KS) is considered to be a building block of efficient performance within higher education environments and to play a key role in enhancing the innovation of universities. The aim of this paper is to explore the effect of knowledge sharing on product innovation in Iraqi public higher education institutions. Structural equation modelling (SEM) with AMOS 20 was used, the results found that knowledge sharing play a pivotal role in enhancing product innovation within higher education environment.

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“…Furthermore, he recognized that relational capital mediated the effects of human and organizational capital on knowledge transfer [13]. Kim et al [14] classified the scope of intellectual capital as human capital, organizational capital and customer capital. In this research, we examined the role of intellectual capital in maintenance service for PSS, and used human capital, organizational capital as the two dimensions of intellectual capital.…”

Section: Intangible Capital and Knowledgementioning

confidence: 99%

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

Guo

et al. 2015

Procedia CIRP

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Maintenance serves as the major engineering service in the PSS delivery model, it has a key role in delivering performance driven solutions. Leveraging the strengths of a dynamic PSS network for maintenance performance has become essential to satisfy rapidly changing customer demands and to remain competitive. Firms are therefore aiming to further their maintenance competence, which we define as the ability of the PSS networks to improve products and services, based on the processes and relationships established with PSS partners and customers. The purpose of this research is therefore to provide insight into how intangible capital among PSS network partners can be effectively utilized for maintenance performance. This study examines how intangible capital and knowledge further the development of maintenance competence within the context of a PSS network. A theoretical model is verified through structural equation modeling utilizing survey data collected from a PSS network, which consists of a large agricultural machine manufacturer, three providers for intelligent terminal instruments and 1000 smalland medium-sized service stations and distributors in the manufacturing industry. The results indicated that human capital and organizational capital are positively related to knowledge type development, which in turn has a positive effect on maintenance performance in PSS networks. This study contributes to the theoretical development of a conceptual model by examining the mediating role of explicit knowledge and tacit knowledge in the relation human capital and organizational capital with maintenance performance. Conclusively, an outlook for further research is given.

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Intellectual Capital and Business Performance: What Structural Relationships Do They Have in Upper‐Upscale Hotels?

Cited by 85 publications

References 44 publications

A model that connects information technology and hotel performance

A model that connects information technology and hotel performance

Knowledge Sharing Practices as a Basis of Product Innovation: A Case of Higher Education in Iraq

Relationship between Intangible Capital, Knowledge and Maintenance Performance in a PSS Network: An Empirical Investigation

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