Intelligent Assistants in Higher-Education Environments

Hien, Ho Thao; Pham-Nguyen, Cuong; Nam, Le Nguyen Hoai; Nhung, Ho Le Thi Kim; Dinh, Thang Le

doi:10.1145/3287921.3287937

Cited by 118 publications

(59 citation statements)

References 11 publications

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“…UCM3 Library chatbot [23] is a chatbot oriented to libraries with specific knowledge of computer science, and which combines a design adapted to mobiles with improvements in usability. FITEBot [24] is an intelligent assistant aimed at improving current services, reducing costs, and creating new services. To give better answers, it incorporates in its design an identifier of user intentions, and is configured to answer FAQs whose volume is often excessive for the administrative staff.…”

Section: Resultsmentioning

confidence: 99%

“…FAQs Chatbot [49] produces good results when dealing with FAQs. FITEBot [24] is another chatbot that answers FAQs; it has been evaluated by means of questionnaires, with good results. LISA [17] has been evaluated through questionnaires, with positive results obtained from users.…”

Section: Question 1: What Are the Different Types Of Educational Anmentioning

confidence: 99%

“…This training may involve loading sample dialogs into the chatbot database. Chatbots based on FAQs [79] are prepared with the main subjects of the course, such as required textbooks and previous forum entries, for example, FITEBot [24] has been trained with 1,560 user messages. Aujogue and Aussem [3] described the training task (7,500 handmade synthetic dialogs) as laborious and after learning the chatbot brings benefits.…”

Section: Training Chatbotsmentioning

confidence: 99%

See 2 more Smart Citations

Rediscovering the use of chatbots in education: A systematic literature review

Pérez

Daradoumis

Puig

2020

Comp Applic In Engineering

243

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Chatbots have been around for years and have been used in many areas such as medicine or commerce. Our focus is on the development and current uses of chatbots in the field of education, where they can function as service assistants or as educational agents. In this research paper, we attempt to make a systematic review of the literature on educational chatbots that address various issues. From 485 sources, 80 studies on chatbots and their application in education were selected through a step-by-step procedure based on the guidelines of the PRISMA framework, using a set of predefined criteria. The results obtained demonstrate the existence of different types of educational chatbots currently in use that affect student learning or improve services in various areas. This paper also examines the type of technology used to unravel the learning outcome that can be obtained from each type of chatbots. Finally, our results identify instances where a chatbot can assist in learning under conditions similar to those of a human tutor, while exploring other possibilities and techniques for assessing the quality of chatbots. Our analysis details these findings and can provide a solid framework for research and development of chatbots for the educational field.

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Section: Resultsmentioning

confidence: 99%

Section: Question 1: What Are the Different Types Of Educational Anmentioning

confidence: 99%

Section: Training Chatbotsmentioning

confidence: 99%

See 1 more Smart Citation

Rediscovering the use of chatbots in education: A systematic literature review

Pérez

Daradoumis

Puig

2020

Comp Applic In Engineering

243

View full text Add to dashboard Cite

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“…In the education context, many e-Learning chatbots have been developed, including by [16], [17], and [18]. According to a study, chatbots are intelligent helpers in learning, such as answering queries about course content or repeating lecture material [19].…”

Section: Methodsmentioning

confidence: 99%

Gamification on Chatbot-Based Learning Media: a Review and Challenges

Hidayatulloh

Pambudi

Surjono

et al. 2021

ELINVO

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The mobile learning sector has exploded, implying that the e-Learning trend is shifting to mobile platforms. As a result, chatbots have become increasingly popular alternatives for online learning and examinations on mobile platforms. However, it did not provide enough motivation for the student. On the other hand, gamification in a typical e-Learning platform is a widely used technique for increasing students' learning motivation. Therefore, combining gamification with chatbot-based learning and examinations possibly offer benefits, including increase student learning motivation. This study explored the possibilities and future challenges of the development of gamification within chatbot-based learning media. We discussed four aspects: architecture's reliability, security and privacy issue, user’s acceptance and motivation, and gamification feature challenges.

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“…Indeed, chatbots appear helpful in many areas of activity, including customer service [2], e-commerce [3]- [5], food industry [6], [7], health sector [8]- [11] and robotics [12]- [14]. However, our interest is focused on Educational applications, where chatbots provide educational content and personal assistance to learners [15] or help them with administration tasks [16]. In this context, we decided to experiment with a chatbot specifically designed to help firstgrade primary school students to learn the basic mathematical operations, i.e., addition, subtraction, multiplication and division.…”

Section: Introductionmentioning

confidence: 99%