“Intelligent” Tools for Workflow Process Redesign: A Research Agenda

Abstract

In this paper we present a model that defines performances of a business process. The process is conceived as a service chain that delivers services to customers by a glow that links a set of organizations. This concept implies a wider view of performance. The model includes all the performances that increase overall competitiveness (i.e. classic cost and efficiency indicators are integrated by effectiveness indicators, that measure service level and quality). Second, the model considers the different stakeholders involved in a process: management, customers and operators. The model maps the performance indicators on these perspectives. This multiple perspective can be used in benchmarking and diagnosis to evaluate an existing process or to design a new process.

Discovering simulation models

“…However, this is not satisfactory since it does not really capture the way that people actually work. Other directions of future work are the automated support of redesign (i.e., suggesting process improvements based on log analysis and simulation of alternatives [15]) and the use of simulation for real-time decision making (i.e., making recommendations for current cases based on a mixture of process mining and short-term simulation [17]). work on process mining techniques.…”

Dynamic instance queuing in process-aware information systems

“…The core challenge when optimizing business process is to find the redesign strategies. As described in [19], in practice, they are often engineered within an expert workshop. For different reasons it would be more beneficiary to provide strategies that can be applied in certain situations in order to support the user.…”

AN EVOLUTIONARY APPROACH FOR BUSINESS PROCESS REDESIGN - Towards an Intelligent System

“…Many existing approaches and tools are limited in their application domain, while none of the approaches has succeeded to gain widespread adoption in industry. We have provided a more extensive literature review on this topic in (Netjes et al, 2006). …”