2015
DOI: 10.20460/jgsm.2015915626
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Inter-Firm Governance and Relationship Quality: A Study on 3pl Firms

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“…Further, producers' high recognition of environmental uncertainty could achieve high service performance by enhancing external integration [47]. However, collaboration in improving environmental performance does not always result in high-quality relationships [48], especially when its impacts include lower financial performance and high environmental management overhead costs for partners [49]. Dissatisfied retailer partners impact channel value, thereby influencing consumer loyalty [50].…”
Section: The Relationship Qualitymentioning
confidence: 99%
“…Further, producers' high recognition of environmental uncertainty could achieve high service performance by enhancing external integration [47]. However, collaboration in improving environmental performance does not always result in high-quality relationships [48], especially when its impacts include lower financial performance and high environmental management overhead costs for partners [49]. Dissatisfied retailer partners impact channel value, thereby influencing consumer loyalty [50].…”
Section: The Relationship Qualitymentioning
confidence: 99%