Interactional Justice, Informational Quality, and Sustainable Supply Chain Management: A Comparison of Domestic and Multinational Pharmaceutical Companies

Lee, Changjoon; Ha, Byoung‐Chun

doi:10.3390/su13020998

Cited by 16 publications

(10 citation statements)

References 72 publications

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“…The theories tackle a wide range of problems, such as a hostile institutional setting, prohibitive prices, technological limitations, uneven power distribution among SC partners, and a lack of transparency in the distribution of value. Lee and Ha (2021) investigated the impact of interactional justice on information quality and SSCM, drawing parallels between Korean and multinational pharmaceutical enterprises. Insights into the connection between interpersonal justice and informational justice were provided.…”

Section: Perceived Justice and Sustainable Supply Chain Managementmentioning

confidence: 99%

The impact of top management support, perceived justice, supplier management, and sustainable supply chain management on moderating the role of supply chain agility

Men

Yaqub

Yan

et al. 2023

Front. Environ. Sci.

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Sustainable supply chain management (SSCM) is a new area of interest to scientists and industrial practitioners through which to maintain productivity, reduce costs, and enhance agility. SSCM is especially important to protect the environment and reduce pollution by heavy industries. It considers the environment the main stakeholder in minimizing the carbon footprint during production, lowering emissions of dangerous gases, and reducing industrial pollution. Considering the aforementioned purposes, the aim of this study was to explore the relationships between top management support, perceived justice, supplier management, and SSCM and assess the moderating role of supply chain agility. This quantitative study was conducted in the vast textile sector in Pakistan. We collected data through a questionnaire and found that top management support, perceived justice, and supplier management are positively and significantly associated with SSCM. However, there was no significant moderating effect of supply chain agility on the independent variables and SSCM. These findings have practical implications for production managers and top management in enhancement of their roles in promoting environmental wellbeing. By developing rules at the organizational and governmental levels that consider the role of top management, perceived justice, and improved supplier management, the sustainability of the supply chain can be improved. This analysis provides academics who study the supply chain a practical prescription and adds to the body of knowledge about the validity of top SSCM pillars.

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Section: Perceived Justice and Sustainable Supply Chain Managementmentioning

confidence: 99%

The impact of top management support, perceived justice, supplier management, and sustainable supply chain management on moderating the role of supply chain agility

Men

Yaqub

Yan

et al. 2023

Front. Environ. Sci.

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“…[ 55 ] introduced the interactional justice concept, which advanced justice literature that embraces interpersonal interaction qualities among employees. Interactional justice focuses on delivering information to the employees regarding different procedures and practices to define why specific procedures are followed [ 39 ].…”

Section: Literature Reviewmentioning

confidence: 99%

Does organizational justice facet matters in knowledge hiding?

Mahmood¹,

Rehman

Sabir

et al. 2023

Heliyon

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“…On the other hand, interpersonal justice means evaluating the extent to which consumers perceive justice from personal interactions with service employees (Islam et al ., 2019; Chi et al ., 2020). In addition, previous literature states six sub-dimensions for interactional justice (Nikbin et al ., 2011): courteousness, empathy, integrity, providing explanations, effort and expressing apologies (Lee and Ha, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Why is India a popular destination for Bangladeshi medical tourists? A study based on perceived justice by Bangladeshi patients

Nabi

Khan

Misbauddin³

et al. 2023

IJPHM

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Purpose There is evidence of Bangladeshi citizens travelling to India to receive medical treatments, known as medical tourism. This study aims to explore the perceived justice dimensions of Bangladeshi patients towards domestic health care and the effects of these dimensions on their intention for outbound tourism to India. Design/methodology/approach Data from 307 Bangladeshi medical tourists were collected to test the proposed model. The data has been interpreted through the proposed model with covariance-based structural equation modelling in AMOS. To produce the results, the measurement model and structural model were examined. Findings The analysis confirmed the significant impact of procedural, informational and interpersonal justice dimensions on patients’ health-care experiences. However, the effect of distributive justice on patient experience has been found insignificant. The study also revealed a significant negative impact of patient satisfaction on outbound medical tourism intention. Thus, it raises concerns for the local medical service providers about improving patient satisfaction. Practical implications The findings of this paper can be applicable for health-care practitioners and policymakers in emerging countries to improve the bottlenecks of the health-care system for increasing patients’ service experiences and reducing the intention of patients for outbound medical tourism. Originality/value The research on perceived justice theory regarding the intention of medical tourism is limited. This research is one of the few studies to combine perceived justice theory with trust and medical tourism decision-making. Using the lens of perceived justice, this research argues that the decrease in perceived justice negatively affects the patients’ service experience, trust and loyalty to the service provider.

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Interactional Justice, Informational Quality, and Sustainable Supply Chain Management: A Comparison of Domestic and Multinational Pharmaceutical Companies

Cited by 16 publications

References 72 publications

The impact of top management support, perceived justice, supplier management, and sustainable supply chain management on moderating the role of supply chain agility

The impact of top management support, perceived justice, supplier management, and sustainable supply chain management on moderating the role of supply chain agility

Does organizational justice facet matters in knowledge hiding?

Why is India a popular destination for Bangladeshi medical tourists? A study based on perceived justice by Bangladeshi patients

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