Interactive Applications with Artificial Intelligence: The Role of Trust among Digital Assistant Users

Abstract

P eople are increasingly dependent upon technology. However, companies' large-scale investments to establish ongoing loyalty to technology platforms and ecosystems show negative results. This is due to lower levels of trust, concerns about risks, and increasing issues of privacy. Despite the continuous development of digital assistant applications to increase interactivity, however, there is no guarantee that the concept of interactivity is capable of gaining users' trust and addressing their concerns. The purpose of the present study is to analyze the effects of controllability, synchronicity, bidirectionality on perceived performance, and user satisfaction with digital assistant applications as moderated by perceived trust. Amos 22.

Antecedents of Public Trust in Government During the COVID-19 Pandemic in Indonesia: Mediation of Perceived Religious Values

“…In addition, a positive association of perceived e-governance effectiveness with overall public trust in government was found. This finding reflects that when e-governance channels are used to communicate and guide the people regarding critical matters quickly, the people express more trust in the government (Purwanto et al, 2020). Moreover, because the Indonesian government specifically introduced and used various disaster management websites (i.e., www.covid19.go.id) and helplines to get in touch with the public and provide them all necessary medical and other facilities, which resulted in a higher level of public trust in their government.…”

“…Data were collected from citizens of Medan city (North Sumatera Province) and Banjarmasin city (South Kalimantan Province), Indonesia. Although a longitudinal survey is recommended to measure the construct of public trust and its antecedents, a longitudinal study was impossible due to the sudden uncertain and unpredictable emergence of the Covid-19 (Beshi & Kaur, 2020;Purwanto et al, 2020).…”

“…Prior literature indicates the effectiveness of governments' concerns and initiatives to monitor, control and manage natural disasters and crises using digital technologies and channels (Myeong et al, 2014). Moreover, the integration of e-governance via record maintenance, compliance with rules, and active response to control uncertain situations help sustain public trust in local governments (Purwanto et al, 2020). Hence based on the above arguments and social capital theory, the following hypothesis is posited.…”

Transformation of the Personnel Training System for the New Economy

“…At the state level, it is important to increase public confidence in digital technologies, since in practice there are often problems associated with the personal data leaks. It is the trust of users that often turns out to be the main criterion for the quality of a particular brand, combining such features as safety, reliability, stability, reliability and accuracy of the practical application of a particular technology [21], and it also affects the popularization of a particular product, services or innovations.…”

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