Internal and External Logistics Information Technology Integration

Closs, David J.; Savitskie, Katrina

doi:10.1108/09574090310806549

Cited by 107 publications

(92 citation statements)

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“…Similar to the influence that industry clock speed has on network design, the rate of product innovation also has an impact on the information technology requirements as fast clock speed industries will require effective information support. Closs and Savitskie (2003) provide empirical evidence that information technology is a major differentiator of logistics performance. This view is supported by Daugherty et al (2002) who suggest that "managers will need to apply sophisticated support to maintain satisfaction levels across the supply and efficiently handle and redistribute inventory as necessary".…”

Section: Green Supply Chain Managementmentioning

confidence: 99%

An Overview on Retail Reverse Logistics

Olariu¹

2014

SCECO

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Section: Green Supply Chain Managementmentioning

confidence: 99%

An Overview on Retail Reverse Logistics

Olariu¹

2014

SCECO

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“…Several studies support an association between internal integration, external integration, and supply chain performance (Closs & Savitskie, 2003;Germain & Iyer, 2006;Lee, Kwon, & Severance, 2007;Rodrigues, Stank, & Lynch, 2004;Sanders & Premus, 2005;Stank, Keller, & Daugherty, 2001). Thus, before evaluating integration in the kitchen cabinets supply chain, an analysis of internal integration is needed.…”

Section: Quality Strategy and Internal Integrationmentioning

confidence: 99%

Quality Measurement in the Wood Products Supply Chain

Espinoza¹,

Bond²,

Kline³

2010

Forest Products Journal

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The purpose of this research is to learn about quality measurement practices in a wood products supply chain. According to the Supply Chain Management paradigm, companies no longer compete as individual entities, but as part of complex networks of suppliers and customers, linked together by flows of materials and information.Evidence suggests that a high degree of integration between supply chain members is essential to achieve superior market and financial performance. This study investigates the potential benefits from adopting supply chain quality management practices, focusing specifically on quality measurement.A case-study was conducted to accomplish the objectives of the research. An exemplary wood products supply chain was studied in great detail. The current state was compared with best practices, as reported in the literature. Supply chain quality metrics were used to assess current performance and a simulation model was developed to estimate the impact of changes in significant factors affecting quality, such as production volume, on the supply chain's quality performance.Quality measurement practices in the supply chain of study are described in detail in this dissertation. A high degree of internal integration was observed in the focal company, attributed in great part to the leadership of management, which formulates comprehensive quality planning, specifying quality measurement practices and goals.These practices provide the company with a competitive advantage, and have undoubtedly contributed to its relatively strong market share and financial performance.Significant improvements in defect rate and on-time performance at all levels in the supply chain have been achieved in great part thanks to current initiatives. There is room for improvement, however, regarding external integration; the supply chain of study could benefit from more information sharing with its external suppliers and increasing its supplier development efforts. There is also a lack of true measures of iii supply chain quality performance that could facilitate tracing variances back to their origin upstream the supply chain. Supply chain metrics must reflect the contribution of each supply chain member to the overall performance, and span the entire supply chain. This is the first study that looks in depth at quality measurement practices from a supply chain perspective. It is also one of very few studies of supply chain management applied to the wood products industry. Examples are presented of how a supply chain performance measurement system can be developed. Results from this research show that it is important to adopt a supply chain perspective when designing a performance measurement system, not least to avoid sub-optimization. Poor quality at any point in the supply chain eventually translates into higher prices for the final customer, is detrimental to customer dissatisfaction, and hurts profitability; with the end result of declining competitiveness of the entire system. iv AcknowledgementsMy deepest appreciation and re...

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“…Hence as far as 3PL is concerned, the firms concerned seek to support reverse logistics operations but at the same time ensuring economies of scale as far as leveraging information technology, human resources, cost control and expertise [28], [29].…”

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A Study of Product Returns in Food and Beverages Companies in Nigeria

Adebayo¹

2017

IJERMT

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Abstract-he inherent qualities of a product which do not conform to customer's expectation sometime do initiate a return of such a product at some point to either the manufacturer directly or some channel member in the supply chain. Hence, there could be product returns as long as goods are produced and sold. In recent times, managing product returns has been an area of major concern for managers because of the potential benefits that could be realized. However, the overall management of these returns depends on understanding certain critical issues such as the reasons for the returns, percentage of the product returned, the driving forces behind accepting the returns and other germane factors that needs to be considered. The study therefore present a preliminary survey of product returns in large food and beverages companies operating in Nigeria. Keywords-Food and Beverages companies, Nigeria, Product returns, Reverse logistics, Total cost, I. INTRODUCTIONProduct returns is a natural part of trade and is impossible to avoid it completely, hence, the idea of accepting product returns has over time resulted in the trend of liberal return policies.Currently the quantity of products returned or out of use is increasing significantly, so management of these products from the point of collection to the origin present a high degree of additional uncertainty on the customer service time, on the origin and the quality of the materials returned. So reverse logistics is critical, and its importance increases the need of information for the proper management of material flow returned [1], [2], [3], [4]. Reverse Logistics involves the process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. More precisely, reverse logistics is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal [5].As pointed out by [6], reverse logistics should be seen as opportunity to build competitive advantage, cut costs and improve customer satisfaction.Reverse logistics processes are generally considered to include authorization of returns, transportation, auditing, product disposition, and creating information about the kinds of product being returned and where they are coming from [7]. Therefore, many companies are seeking ways to manage their returns. The paper therefore present a preliminary survey of product returns in large food and beverages companies operating in Lagos, Nigeria specifically with respect to the characteristics of the returned products and components of the reverse logistics system.

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Internal and External Logistics Information Technology Integration

Cited by 107 publications

References 0 publications

An Overview on Retail Reverse Logistics

An Overview on Retail Reverse Logistics

Quality Measurement in the Wood Products Supply Chain

A Study of Product Returns in Food and Beverages Companies in Nigeria

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