“…As people age, inertia effects may grow stronger, due to their decreasing interest in experimentation (von Wangenheim, 2004). Thus, age is associated with higher loyalty (Lambert-Pandraud, Laurent, & Lapersonne, 2005;Patterson, 2007) and customer retention (Idrees & Xinping, 2017;Koech & Namusonge, 2014;Mburu, 2014;Seo, Ranganathan, & Babad, 2008). As a consequence of inertia, previous studies also reveal a negative relationship between age and price sensitivity (Buchmueller, 2006).…”