“…As a result, companies have started to reposition their sales forces with a focus on customer relationship management, emphasizing on salespeople who are flexible, innovative, persistent, and self-motivated (Lassk et al, 2012;Oviedo-Garcia, 2007); who have initiative to identify and solve problems (Frese et al, 1997); who possess emotional wisdom (Bagozzi et al, 2010); who can demonstrate an in-depth knowledge about the customers' business, behaviour, information gathering, market analysis, sales forecasting (Concha et al, 2014); and who are familiar with new technologies (Walker et al, 2009;Bristow and Gulati, 2002). This leads to the emergence of a new breed of young, intelligent, highly trained, motivated, and customer-oriented people (Lassk et al, 2012;Bush et al, 2014) having a winning combination of customer insight, industry knowledge, innovativeness and out-of-the-box thinking capacity (Paul and Shrivastava, 2015).…”