2016
DOI: 10.1007/s10111-016-0399-6
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Interruptions in the wild: portraying the handling of interruptions in manufacturing from a distributed cognition lens

Abstract: This paper presents a study examining interruptions in the wild by portraying the handling of interruptions in manufacturing from a distributed cognition lens. By studying how interruptions occur and are handled in the daily activities of a work team at a large foundry for casting heavy diesel engines, we highlight situations when the propagation, transformation, and representation of information are not supported by prescribed work processes and propose recommendations for how this can be amended. The study w… Show more

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Cited by 19 publications
(16 citation statements)
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References 73 publications
(136 reference statements)
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“…Hollan et al, 2000), aviation (Hutchins, 1995), healthcare (e.g. Hazlehurst et al, 2007) and manufacturing (Andreasson et al, 2016;Andreasson et al, 2017;Lindblom and Thorvald, 2017). To our knowledge, DCog has not previously been applied to the agricultural domain, although it can serve as an appropriate theoretical lens for investigating and analysing the complex work activities in agriculture, providing a portrayal of how people, environment and tools are coupled and related to each other (but see Lindblom et al, 2013 for an exception).…”
Section: Decision-making Learning and Theories Considering Such Procmentioning
confidence: 99%
“…Hollan et al, 2000), aviation (Hutchins, 1995), healthcare (e.g. Hazlehurst et al, 2007) and manufacturing (Andreasson et al, 2016;Andreasson et al, 2017;Lindblom and Thorvald, 2017). To our knowledge, DCog has not previously been applied to the agricultural domain, although it can serve as an appropriate theoretical lens for investigating and analysing the complex work activities in agriculture, providing a portrayal of how people, environment and tools are coupled and related to each other (but see Lindblom et al, 2013 for an exception).…”
Section: Decision-making Learning and Theories Considering Such Procmentioning
confidence: 99%
“…A related issue, hinted at during this study and clearly recognisable from past studies (Andreasson et al, 2017;, is that not taking into account the workers' best practice when creating work instructions, leads to low confidence and sometimes even complete disregard in them, thus creating quality hazards when workers create workarounds which are not always appropriate. Consequently, showing the workers that their experience is relevant and allowing them to influence work instruction design, creates larger credibility of the instructions and a more convergent assembly process.…”
Section: Creating Enactive Landscapes In Dock Assembly: Navigating Frmentioning
confidence: 84%
“…Manufacturing as a whole is a very diverse domain and this study is part of a larger research purpose of studying several kinds of manufacturing and various types of assembly processes from a more situated, embodied, and distributed cognition (DCog) perspective. Our previous work has ranged from traditional line assembly, almost of a Tayloristic (Taylor, 1911) kind Thorvald & Lindblom, 2015) and interruption management (Kolbeinsson & Lindblom, 2015;, to process oriented monitoring of machines (Andreasson, Lindblom, & Thorvald, 2017). This paper further adds to the body of work through including more complex dock assembly where the longer assembly times and varying work (as opposed to the traditional line assembly) adds to the complexity of the unit of analysis.…”
Section: Introductionmentioning
confidence: 99%
“…Manufacturing systems are often affected by a variety of factors that may lead to process variability, such as maintenance, rework, machine failure, breaks and meals. Interruption research can be traced back to Zeigarnik (1938) and current research focuses on human factors, cognitive psychology and human-computer interaction (Andreasson et al, 2017;Kolbeinsson, 2016). This article explores one of the important types of interruptions described by Jett andGeorge (2003) -breaks.…”
Section: Literature and Hypothesesmentioning
confidence: 99%