Introducing ADELE: a personalized intelligent companion

Spillane, Brendan; Gilmartin, Emer; Saam, Christian; Su, Ketong; Cowan, Benjamin R.; Lawless, Séamus; Wade, Vincent

doi:10.1145/3139491.3139492

Cited by 12 publications

(7 citation statements)

References 2 publications

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“…It may be argued that this is because of truly natural aspects of dialogue not being implemented appropriately or at all in the types of devices currently available. Especially in terms of interpersonal connections and conversational interaction, current projects are exploring how to include this in speech interface design [18,23,43,48] meaning this may become more common and implemented more effectively. Our data suggests some fundamental barriers to accepting such an interaction.…”

Section: Discussionmentioning

confidence: 99%

Mapping Perceptions of Humanness in Intelligent Personal Assistant Interaction

Doyle

Edwards

Dumbleton

et al. 2019

Proceedings of the 21st International Conference on Human-Computer Interaction With Mobile Devices and Services

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Humanness is core to speech interface design. Yet little is known about how users conceptualise perceptions of humanness and how people define their interaction with speech interfaces through this. To map these perceptions n=21 participants held dialogues with a human and two speech interface based intelligent personal assistants, and then reflected and compared their experiences using the repertory grid technique. Analysis of the constructs show that perceptions of humanness are multidimensional, focusing on eight key themes: partner knowledge set, interpersonal connection, linguistic content, partner performance and capabilities, conversational interaction, partner identity and role, vocal qualities and behavioral affordances. Through these themes, it is clear that users define the capabilities of speech interfaces differently to humans, seeing them as more formal, fact based, impersonal and less authentic. Based on the findings, we discuss how the themes help to scaffold, categorise and target research and design efforts, considering the appropriateness of emulating humanness.

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Section: Discussionmentioning

confidence: 99%

Mapping Perceptions of Humanness in Intelligent Personal Assistant Interaction

Doyle

Edwards

Dumbleton

et al. 2019

Proceedings of the 21st International Conference on Human-Computer Interaction With Mobile Devices and Services

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“…This deficit has motivated a number of efforts to improve the conversational capabilities in such agents [26,41]. Recent work has looked to imbue systems with the ability to engage in social talk [52] and humour [21].…”

Section: Conversational Agentsmentioning

confidence: 99%

“…To address the current deficit in conversational ability, developers have largely focused on imbuing agents with more human-like conversational qualities such as social talk [4,52] and humour [21]. The general aim is to emulate elements, and thus the qualities, of human conversation [27].…”

Section: Introductionmentioning

confidence: 99%

What Makes a Good Conversation?

Clark¹,

Pantidi²,

Cooney³

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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293

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Conversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that conversation must encapsulate. Given its potential in supporting long-term human-agent relationships, it is paramount that HCI focuses efforts on delivering this promise. We aim to understand what people value in conversation and how this should manifest in agents. Findings from a series of semi-structured interviews show people make a clear dichotomy between social and functional roles of conversation, emphasising the long-term dynamics of bond and trust along with the importance of context and relationship stage in the types of conversations they have. People fundamentally questioned the need for bond and common ground in agent communication, shifting to more utilitarian definitions of conversational qualities. Drawing on these findings we discuss key challenges for conversational agent design, most notably the need to redefine the design parameters for conversational agent interaction.

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“…However, the majority of research on social functions of VAs focuses on improving practical use cases through social elements (e.g., [10,25,32,70,79]) rather than on designing for fulfilling social conversations with VAs. For example, Chattaraman et al [10] used a friendly and informal conversational style as a means to increase performance in a pragmatic task (i.e., online shopping), and Karatas et al [32] uses social dialogue in the car to reduce cognitive load.…”

Section: Voice Assistantsmentioning

confidence: 99%

Kiro

Ringfort-Felner

Laschke

Sadeghian

et al. 2022

Proc. ACM Hum.-Comput. Interact.

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Soon, voice assistants might be able to engage in fully-fledged social conversations with people, rather than merely providing a voice-operated interface to functionality and data. So far, not much is known about designing such "social" voice assistants and the potential social experiences, which could and should emerge in everyday situations. In the present paper, we created a design fiction to explore a sophisticated social voice assistant in the context of the car. Based on models from psychology and psychotherapy, we designed the fictional "virtual passenger" Kiro. We created a website for Kiro (http://www.heykiro.com/), distributed it, and collected responses in various ways (e.g., comments). We further ran a market research-type focus group. In general, we found people to accept Kiro as a conversation partner but not as a replacement for human-human conversations. We suggest designing social voice assistants in a way to enable novel types of socially fulfilling, yet distinct human-machine conversations.

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Introducing ADELE: a personalized intelligent companion

Cited by 12 publications

References 2 publications

Mapping Perceptions of Humanness in Intelligent Personal Assistant Interaction

Mapping Perceptions of Humanness in Intelligent Personal Assistant Interaction

What Makes a Good Conversation?

Kiro

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