Introducing instant messaging and chat in the workplace

Herbsleb, James D.; Atkins, David; Boyer, David G.; Handel, Mark; Finholt, Thomas A.

doi:10.1145/503376.503408

Cited by 123 publications

(23 citation statements)

References 14 publications

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“…The majority of IM research aims to describe and understand how and why workers use IM in organizational contexts (e.g. Cameron and Webster, 2005;Herbsleb et al, 2002;Issacs et al, 2002;Nardi et al, 2000). IM was found supporting activities such as:…”

Section: Instant Messaging Researchmentioning

confidence: 99%

Instant messaging: observations from two small e‐commerce businesses

Zhang

Fjermestad²

2008

Journal of Enterprise Information Management

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Purpose -Platform-independent low-cost instant messaging (IM) may allow small businesses with limited financial and technical resources to communicate and collaborate internally and externally. Little research has been done investigating IM in the small business context. This study seeks to address this research gap and to investigate how small businesses respond to and actively exploit the opportunities brought by IM. Design/methodology/approach -Two comparative case studies were conducted with two US small businesses. The research sites were selected based on the companies' IM usage pattern. Multiple data collecting methods were used including observation, interview, and IM transcripts. Open coding and qualitative data analysis were employed to get rich descriptive findings about IM usage. Findings -IM was found beneficial to small businesses in several ways. The IM usage management is more a managerial issue than a technical one and a set of organizational and managerial factors were identified critical to the achievements of these benefits. Originality/value -This paper addresses a research gap and investigates the under-researched IM management issue. The study shows that creative and constructive usage of IM could bring a variety of organizational benefits to small businesses. The findings of this study provide guidance to IM researchers and small business practitioners as to how small businesses can manage IM to exploit its benefits. The comparative study method employed by this study also identifies situations where the utility of IM usage could be limited.

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Section: Instant Messaging Researchmentioning

confidence: 99%

Instant messaging: observations from two small e‐commerce businesses

Zhang

Fjermestad²

2008

Journal of Enterprise Information Management

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“…Among various approaches to assist initiating remote communication, the most fundamental way is to share manually-set user presence [17], which is adopted by most current instant messaging tools including commercially available ones. However, presence does not directly indicate that the user can accept communication request.…”

Section: Introductionmentioning

confidence: 99%

Analysis of Observation Behavior of Shared Interruptibility Information among Distributed Offices: Case Study in a University Laboratory

Takashima

Yokoyama

Fujita

2019

IEICE Trans. Inf. & Syst.

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Various systems that share remote co-worker's awareness information have been proposed for realizing efficient collaborative work among distributed offices. In this study, we implemented an interruptibility sharing system in a university laboratory and assessed the observation behavior for the displayed information. Observation behavior for each target member was detected using an eye tracker to discuss the usage and effect of the system in a quantitative manner, along with the considerations of workers' job positions and relationships. The results suggested that participants observed interruptibility information approximately once an hour while at their desks. Observations were frequent during break-times rather than when the participants wanted to communicate with others. The most frequently observed targets were the participants themselves. The participants gazed the laboratory members not only in a close work relationship but also in a weak relationship. Results suggested that sharing of interruptibility information assists worker's self-reflection and contributes to the establishment of horizontal connection in an organization including members in weak work relationship.

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“…Other parties surrounding the chatter might get impact such as friends, parents and teachers and may be husband/wife. As a result, there will be an overall positive/negative effects upon the society (Salminen et al, 2010;Herbsleb et al, 2002;AlKhanjari et al, 2005;Rosvall and Sneppen, 2006).…”

Section: Introductionmentioning

confidence: 99%

A Structural Study between Chatting and Cheating

Al-Zhrani¹

2010

American Journal of Applied Sciences

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Problem statement: Internet Relay Chatting (IRC) is a multi-user, multi-channel chat system that runs on a network. It gives people the ability to participate in a synchronous exchange of thoughts with one or more people over a computer network. Approach: Currently, there is a lot of cheating during the chatting since the chatters do not know each other. However, it is very hard to determine how far is the cheating occurs during chatting. Results: We presented results of a case study based on a survey that investigate the relation between chatting and cheating. Survey results show that more than four in ten participant indicated that they give false information and act dishonestly while chatting. Conclusion: Survey results showed that chatting has more negative effects than positive effects. Other interesting results were included in the study.

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Introducing instant messaging and chat in the workplace

Cited by 123 publications

References 14 publications

Instant messaging: observations from two small e‐commerce businesses

Instant messaging: observations from two small e‐commerce businesses

Analysis of Observation Behavior of Shared Interruptibility Information among Distributed Offices: Case Study in a University Laboratory

A Structural Study between Chatting and Cheating

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