Introduction of Digital Technologies into Everyday Social Work: A Comparative Analysis of Russian and Foreign Experience

Abstract

the article provides a comparative analysis of the use of digital technologies by specialists and managers of Russian social service organizations and foreign colleagues. We used the results of a sociological survey of employees of public institutions in Moscow and Volgograd, conducted by the authors in 2020. The predominance of organizational and administrative consumption of digital technologies in modern domestic practice is revealed, while international experience is already aimed at using these technologies more in direct assistance to clients. It is concluded that it is necessary to improve the skills of personnel in the field of digital technologies for working with clients, improving the legal, technical and methodological framework.