Представлены результаты социологического исследования положения женщины в современной системе социальной защиты населения, ее ролевых функций и удовлетворенности трудом, проведенного авторами в 2020 г. Выявлено, что, независимо от занимаемой должности, сотрудниками системы статус женщины оценивается как достаточно высокий. Ролевые функции варьируются в широком диапазоне: от руководителя до рядового сотрудника, от специалиста по работе с документами до обслуживающего и ухаживающего за клиентами персонала. Женщине главным образом предписываются функции, связанные с почти «родственной» заботой о нуждающихся в помощи получателях социальных услуг, а также о подчиненных. Удовлетворенность трудом во многом ставится в зависимость от заработной платы, условий труда (график, климат в коллективе и др.), адекватной оценки тяжести труда (работа с людьми, находящимися в трудной жизненной ситуации) со стороны руководства и клиентов, осознания социальной и гуманистической значимости профессии.Ключевые слова: женщина -сотрудник системы социальной защиты населения, статус, функции, удовлетворенность трудом.

The article presents the results of an empirical study conducted by the authors according to the method of an online questionnaire survey (N=157) in 2020. The respondents are Russian social workers. The study is aimed at identifying the specifics of the use of digital technologies in the professional activities of social workers and managers in the social sphere. The authors raise the question of what is the real goal of introducing digital technologies: to provide assistance to service recipients or to solve organizational problems. The article analyses the effectiveness of the use of digital tools and highlights the problems in this activity. The authors also try to identify ways of solving these problems for the possible increase of the efficiency of digitalization in social work. The analysis of the respondents’ opinions has shown that among the main advantages are the increase in the efficiency of a labour organization (acceleration of data processing, automation of document management, online purchases and delivery) and obtaining the necessary information, including from other departments. The main disadvantages are technical problems: failures leading to duplicate information and software imperfections.

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the article provides a comparative analysis of the use of digital technologies by specialists and managers of Russian social service organizations and foreign colleagues. We used the results of a sociological survey of employees of public institutions in Moscow and Volgograd, conducted by the authors in 2020. The predominance of organizational and administrative consumption of digital technologies in modern domestic practice is revealed, while international experience is already aimed at using these technologies more in direct assistance to clients. It is concluded that it is necessary to improve the skills of personnel in the field of digital technologies for working with clients, improving the legal, technical and methodological framework.

The aim of this research is to identify and analyze the problems that determine the transference to the social work platform 2.0 due to such a global challenge as the COVID-19 coronavirus infection pandemic. The model transformation of the social work in the context of the global life cycle makes adjustments to the large-scale social functioning of a person, changing the value strategies of mass pathogenic behavior. The retrospective approach was carried out in order to characterize the changes paradigms of assistance in their unity and dynamics, contradictions and dynamic possibilities, to substantiate the relevance of the new development of social work. The reasons and clinical features of the transition to the social work platform 2.0 are outlined in the context of transitive processes (uncertainty, variability, multiple diversity), that are exacerbated by the