Investigating antecedents and their consequences of usability in online donations: the case of university students' community services programs

Shatnawi, Tamather; Algharabat, Raed

doi:10.1504/ijtpm.2018.092296

Cited by 5 publications

(3 citation statements)

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“…The four-item scale was adopted with minor change from Refs. [ 11 , 73 ]. These aspects were (AWU1) learnability for the first-time user, (AWU2) understandability (e.g., language support), (AWU3) navigability (e.g., useful menu bar, search engine, link to home page etc.…”

Section: Methodsmentioning

confidence: 99%

“… [ [70] , [71] , [72] ] TIIWD1: Virtual reality TIIWD2: Augmented reality TIIWD3: Chatbots TIIWD4: Social media integration Anticipated Website Usability (AWU) To ensure the best website visiting experience and build trust, how highly do you rate and expect the website's usability to be? [ 11 , 73 ] AWU1: Learnability for the first-time user (e.g., help documents, guidelines etc.) AWU2: Understandability (e.g., language support) AWU3: Navigability (e.g., useful menu bar, search engine, link to home page etc.)…”

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confidence: 99%

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Trust and website conversion in consumer responses to green product purchasing: A new perspective through the lens of innovative website Design's technology integration

Srisathan,

Ketkaew,

Jantuma

et al. 2024

Heliyon

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Section: Methodsmentioning

confidence: 99%

mentioning

confidence: 99%

Trust and website conversion in consumer responses to green product purchasing: A new perspective through the lens of innovative website Design's technology integration

Srisathan,

Ketkaew,

Jantuma

et al. 2024

Heliyon

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“…The empirical studies that have been conducted mainly verify that marketing input factors of the organizations which plan and perform online donations can affect donation behaviors. For example, the aesthetics of an online campaign site or the quantity and quality of information obtained through the website have a positive effect on donation intentions [18], and an online system with quick and easy (efficient) delivery of information can stimulate donation intentions since potential online donors have a high level of need for information about the use of their donations [19]. However, empirical studies on the relationship between the characteristics of participants in online campaigns and their donation behaviors are difficult to find.…”

Section: Theory and Hypothesismentioning

confidence: 99%

Who Clicks on Online Donation? Understanding the Characteristics of SNS Users during Participation in Online Campaigns

Park

Rhee

2019

Sustainability

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The purpose of this study is to explore the characteristics of SNS (Social Network Service) users as potential donors for the sustainability of online donation campaigns. For this purpose, we examined the relationship between SNS users’ characteristics, social interaction and donation intention. Based on self-construal level theory, we assume that SNS users’ characteristics (independent-self and interdependent-self) affect their social interaction and in turn their online donation behaviors. Specifically, we suggest that people with an interdependent disposition tend to have more social interaction, which in turn has a positive effect on participation in donation through the mediation of empathy for the beneficiaries of the donation described in the advertisement. In order to verify the hypotheses, we use structural equation modeling to analyze data collected from 116 participants through online surveys. The findings of this study are as follows. First, individuals with an interdependent disposition have more online social interaction, whereas an independent disposition does not have a significant effect on social interaction online. Second, SNS users’ social interaction has a positive effect on empathy for the beneficiaries of donation. Third, empathy for beneficiaries has a positive effect on participation in online donations. These findings confirm the psychological mechanism between online social interaction and donation behavior and contribute useful guidance for non-profit organizations that design and implement online donation campaigns.

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Development of an Integrated Conceptual Framework for Electronic Hedonic Service Quality (e-HSQ): An Exploratory Study

Shatnawi

2019

Journal of Internet Commerce

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Investigating antecedents and their consequences of usability in online donations: the case of university students' community services programs

Cited by 5 publications

References 0 publications

Trust and website conversion in consumer responses to green product purchasing: A new perspective through the lens of innovative website Design's technology integration

Trust and website conversion in consumer responses to green product purchasing: A new perspective through the lens of innovative website Design's technology integration

Who Clicks on Online Donation? Understanding the Characteristics of SNS Users during Participation in Online Campaigns

Development of an Integrated Conceptual Framework for Electronic Hedonic Service Quality (e-HSQ): An Exploratory Study

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