Investigating experts’ opinion on outsourcing decision in facilities management practice in public Universities in Nigeria

Abstract

Purpose – This paper aims to empirically investigate the factors and the level of influence on facilities management practice and analyze the relationship among the factors. It also examines the level of effectiveness of outsourcing decision. Recent research effort on outsourcing identified some factors that influence outsourcing decision-making. Design/methodology/approach – Copies of instrument titled “Questionnaire on Outsourcing Decision” designed through a review of outsourcing literature, pilot-tested on the professionals, with valid reliability test results, were used to collect data. Collected data were analyzed using percentage, t-test, Pearson correlation and chi-square. Findings – Majority of the respondents reported that outsourcing is an effective decision. Except for functional characteristics, all other factors (strategic, management, technical, economical and quality) are significantly different from the group mean values. While there is a positive and significant relationship among the influencing factors, there is no significant relationship between the years of experience and the perception on the effectiveness of outsourcing decision. Research limitations/implications – This study is limited to five selected tertiary institutions. The justification for their selection is attributed to their relative adequate infrastructural facilities, the existing practice of outsourcing and the size of the institutions. The further frontier of knowledge can be extended from here. Practical implications – The findings exposed the policymakers and stakeholders in the public universities to the major factors that affect the effectiveness of outsourcing and the direction for future practical research in the area of facilities management within the tertiary institutions of learning. Originality/value – The thrust of this paper provides check and balance in the adoption of outsourcing approach with tested instrument that ranks the influencing factors in facilities management practice in a developing economy within educational institutions.

Adequacy of core knowledge and soft skills in the performance of professional employees of real estate firms in Nigeria

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Into the light: effects of the presence of cleaning staff on customer experience

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