Investigating passenger behavior in airport terminals with multisource data: Recall bias and time budget effects

How to Achieve Passenger Satisfaction in the Airport? Findings from Regression Analysis and Necessary Condition Analysis Approaches through Online Airport Reviews

“…Passengers spend considerable time in airport terminals during boarding and check-in procedures [25,49]. For a variety of customer groups, from disabled passengers to children, the availability and comfort of the seating areas in the terminal are critical for a pleasant experience [50][51][52].…”

Analyzing passenger behavior in airport terminals based on activity preferences

“…Specifically for the way that passengers manage their time within the airport, Liu et al (2018) extracted passenger time distributions at the different areas of Chengdu Shuangliu International Airport in China and used them to make forecasts of the terminal space occupation during a day. Finally there are some previous studies that have modelled together the links among passenger characteristics, passenger behaviour, airport design and environment and found that these aspects can affect both the passenger´s intention to purchase (Suzianti and Lasarati, 2017;Han and Hyun, 2018), the type and time spent in an activity (Chung and Lu, 2020) and the choice of the retail area (Kalakou et al, 2015).…”