Investigating Social Factors Associated with Emotional Labor Among Nurses (Case Study; Tehran West Region Hospital's)

Nurses, instructors and policy-makers can use the results of this study. They should consider compassionate care as an important component of patient-centred care. Compassion should be considered in nursing and practical educational programmes. To develop the compassionate care, it is vital to make changes in the dominant philosophy and culture of caring environments. Nurses should receive appropriate training with focus on holistic and patient-centred approaches.

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“…Another study showed that hospital managers believed that nurses did not require considering the patients’ emotional needs (Talebpour et al. ).…”

Section: Discussionmentioning

confidence: 99%

Compassionate behaviours of clinical nurses in Iran: an ethnographic study

Babaei

Taleghani

Kayvanara

2016

International Nursing Review

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“…A research to investigate the social factors affecting EL was conducted by Talebpour et al . [ 1 ] The study focused on 315 nurses working in a hospital. The result of the study revealed that the nurses had more deep acting than surface acting.…”

Section: B Iopsychosocial I Mplications mentioning

confidence: 99%

Implication of emotional labor, cognitive flexibility, and relational energy among cabin crew: A review

Baruah

Reddy

2018

Indian J Occup Environ Med

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The primary aim of the civil aviation industry is to provide a secured and comfortable service to their customers and clients. This review concentrates on the cabin crew members, who are the frontline employees of the aviation industry and are salaried to smile. The objective of this review article is to analyze the variables of emotional labor, cognitive flexibility, and relational energy using the biopsychosocial model and identify organizational implications among cabin crew. Online databases such as EBSCOhost, JSTOR, Springerlink, and PubMed were used to gather articles for the review. The authors analyzed 17 articles from 2001 to 2016 and presented a comprehensive review. The review presented an integrative approach and suggested a hypothetical model that can prove to be a signitficant contribution to the avaition industry in particular and to research findings of aviation psychology.

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The Factors Affecting Emotional Labour: A Field Study on Municipality Workers in Kahramanmaraş

Yeşil

Mavi

2020

Süleyman Demirel Üniversitesi Vizyoner Dergisi

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Bu çalışmada son yıllarda gerek ulusal gerekse de uluslararası literatür açısından büyük önem arz eden duygusal emek konusu ele alınmıştır. Çalışmanın amacı iş üzerindeki kontrol, yönetici desteği, iş arkadaşı desteği, ödüllendirme ve olumlu davranış kuralı değişkenlerinin duygusal emek üzerine etkisini incelemektir. Araştırmanın örneklemini Kahramanmaraş il merkezindeki Büyükşehir Belediyesi, Onikişubat Belediyesi ve Dulkadiroğlu Belediyesi'ndeki 300 çalışan oluşturmaktadır. Veri toplama yöntemi olarak anket formundan yararlanılmıştır. Elde edilen veriler SPSS 21.0 programında frekans, korelasyon ve regresyon analizleri yapılarak test edilmiştir. Araştırma sonucunda iş üzerindeki kontrol, yönetici desteği, iş arkadaşı desteği ve olumlu davranış kuralının yüzeysel davranışı etkilemediği saptanmıştır. Ancak ödüllendirmenin ise yüzeysel davranışı pozitif anlamda etkilediği tespit edilmiştir. Diğer taraftan iş üzerindeki kontrol, yönetici desteği ve iş arkadaşı desteğinin derinlemesine davranışı etkilemediği görülmüştür. Fakat ödüllendirme ve olumlu davranış kuralının ise derinlemesine davranışı pozitif anlamda etkilediği belirlenmiştir. Elde edilen bu sonuçların duygusal emeğin önemini çalışanlar ve işletmeler açısından ortaya koyması ve literatürün gelişimine katkı sağlaması beklenmektedir.

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Investigating Social Factors Associated with Emotional Labor Among Nurses (Case Study; Tehran West Region Hospital's)

Abstract: This study has investigated the emotional labor and it's effective factor's in Tehran West

Cited by 4 publications

References 39 publications

Compassionate behaviours of clinical nurses in Iran: an ethnographic study

Compassionate behaviours of clinical nurses in Iran: an ethnographic study

Implication of emotional labor, cognitive flexibility, and relational energy among cabin crew: A review

The Factors Affecting Emotional Labour: A Field Study on Municipality Workers in Kahramanmaraş

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