2013
DOI: 10.5267/j.msl.2013.09.016
|View full text |Cite
|
Sign up to set email alerts
|

Investigating the effects of service quality and hedonic on behavioral intentions: An empirical survey on restaurant industry

Abstract: This research proposes a comprehensive model that investigates the relationships between service quality, hedonic, perceived value and behavioral intentions. The purpose of this study is to build a better understanding of the determinants of customer satisfaction and customer loyalty throughout the restaurant services by incorporating the perceptions of hedonic effect in service delivery and outlining why and how service quality is important to customer satisfaction and customer loyalty. Respondents were chose… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1
1
1

Citation Types

0
2
1

Year Published

2013
2013
2020
2020

Publication Types

Select...
3

Relationship

1
2

Authors

Journals

citations
Cited by 3 publications
(3 citation statements)
references
References 70 publications
0
2
1
Order By: Relevance
“…While previous research (e.g. Mansouria & Ebrahimib, 2013;Nunkoo et al, 2019) has concentrated on the direct relationship between service quality and consumers' behavioral intention, the findings of the current study emphasize the importance of organizational legitimacy driven by retailers' service quality for consumers' behavioral intention.…”
Section: Theoretical Implicationscontrasting
confidence: 68%
See 1 more Smart Citation
“…While previous research (e.g. Mansouria & Ebrahimib, 2013;Nunkoo et al, 2019) has concentrated on the direct relationship between service quality and consumers' behavioral intention, the findings of the current study emphasize the importance of organizational legitimacy driven by retailers' service quality for consumers' behavioral intention.…”
Section: Theoretical Implicationscontrasting
confidence: 68%
“…In the restaurant setting, service quality is found to influence customer response toward the establishment, including satisfaction (e.g. Mansouria & Ebrahimib, 2013;Nunkoo et al, 2019), customer value (e.g. Oh, 1999), and loyalty (e.g.…”
Section: Service Quality and Retailer Legitimacymentioning
confidence: 99%
“…Along with food quality, service quality is considered a core determinant of restaurant quality (Clemes et al , 2013; Jang and Namkung, 2009; Mansouri and Ebrahimi, 2013; Namkung and Jang, 2008; Qin and Prybutok, 2009). In the restaurant industry, the interaction between customers and service employees is a key component in customers’ evaluation of their dining experience (Jang and Namkung, 2009).…”
Section: Literature Reviewmentioning
confidence: 99%