Investigating the impact of quality management systems on business performance

Bhatia, Manjot Singh; Awasthi, Anjali

doi:10.1504/ijpqm.2017.10004636

Cited by 3 publications

(2 citation statements)

References 53 publications

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“…The present paper tries to fill this gap by considering all the above stated factors that result in improved business performance in a single model. We test the model involving direct and indirect effects of implementation of QMS on the above stated factors and business performance, as suggested by Bhatia and Awasthi (2017) in the context of manufacturing industry. We did not consider the factors, service quality, supplier relationships and customer relationship in this research due to the context of manufacturing industry.…”

Section: Introductionmentioning

confidence: 99%

Assessing relationship between quality management systems and business performance and its mediators

Bhatia

Awasthi

2018

IJQRM

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Purpose The purpose of this paper is to examine the relationship between implementation of quality management systems (QMS) and business performance, through mediating factors (operating performance, information quality, product quality, design performance, environmental performance and competitive priorities). Most of the published literature examines the direct impact of implementation of QMS on business performance, and on some of the above stated factors. However, the impact of implementation of QMS on business performance, through these mediating factors has not received much attention. Accordingly, the authors develop a theoretical framework depicting impact of implementation of QMS on business performance through the above stated factors. Design/methodology/approach The paper proposes several hypotheses linking implementation of QMS, mediating factors and business performance. The hypothesized model is empirically tested using data collected from 120 professionals working in quality engineering/management in India and North America. The collected data are analyzed with the aid of structural equation modeling (SEM) technique. Findings Information quality and design performance have emerged as the important factors in the research. Information quality directly effects design performance, operating performance and environmental performance. The model indicates that besides a well-designed product, managers need to focus on the operating performance to improve overall product quality. Empirical evidence is found regarding direct and indirect effect of implementation of QMS on above stated mediating factors and on business performance. Originality/value The research fills a gap in the literature by considering several mediating factors that aid in improving business performance with implementation of QMS.

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Section: Introductionmentioning

confidence: 99%

Assessing relationship between quality management systems and business performance and its mediators

Bhatia

Awasthi

2018

IJQRM

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“…Service quality influences customer satisfaction with the service. Consumer satisfaction, in turn, has a positive impact on firm performance (Yee et al, 2010;Bathia and Awasthi, 2017). Customer satisfaction enhances customer loyalty and influences their future repurchase intentions and behaviours (Li et al, 2017;Stank et al, 1999;Verhoef, 2003).…”

Section: Theoretical Framework and Hypothesismentioning

confidence: 99%

Quality and performance in small accounting firms

Kolvereid

Åmo

2021

IJPQM

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The purpose of this study is to investigate the relationship between three central dimensions of quality in small accounting firms and firm performance. The three dimensions of quality investigated are: human resource (HR) quality, information technology (IT) quality and service quality. Firm performance is measured in two different ways: perceived performance and return on sales (ROS). We tested the hypotheses in a sample of 506 small Norwegian accounting firms. The results indicate that service quality relate positively to perceived performance and ROS. Human resource quality is positively related to perceived performance, but not ROS. IT quality is not related to perceived performance and negatively related to ROS. This study contributes to the literature by providing empirical evidence for a positive relationship between service quality and firm financial performance and has important implications for accounting firms and their clients.

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Evaluation of healthcare service quality management in an Iranian hospital by using fuzzy logic

Jahantigh

2019

IJPQM

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Investigating the impact of quality management systems on business performance

Cited by 3 publications

References 53 publications

Assessing relationship between quality management systems and business performance and its mediators

Assessing relationship between quality management systems and business performance and its mediators

Quality and performance in small accounting firms

Evaluation of healthcare service quality management in an Iranian hospital by using fuzzy logic

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