Investigating the Readiness to Implement Total Quality Management in Remote Hospitals: A Case Study From Saint Helena Island

Mbatha, Wiseman; Garad, Alaa

doi:10.24874/ijqr16.01-14

Cited by 4 publications

(7 citation statements)

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“…Top manger commitment, customer focusing and satisfaction, and training had an overall P-value of less than 0.05, making these HSQI principles not statistically significant in association with the TQM knowledge of the participants. These findings suggest that top manager's needs to give these elements more attention during the planning stage of TQM [28]. These results were similar to the studies that were done in Yemen, In addition, in Kenya which found a significant effect during the application of TQM on HSQI [29].…”

Section: Discussionsupporting

confidence: 84%

The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020)

Ali¹,

Addeeb²,

Al-Serouri³

et al. 2022

ETSN

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Background: Total quality management (TQM) plays a major role in quality health services improvement. The aims of the study are to identify the concepts of total quality management in health institutions to know the nature of the relationship between the application of TQM and improving the quality of health services in Sana'a Governorate. Method: This applied research is a descriptive cross-sectional study in which the TQM of 13 affiliated Sana'a Governorate hospitals during "2017-2020", were evaluated based on self-administered questionnaires. Data were collected by questionnaires including demographical variables, TQM dimensions variables. Data were analyzed by using SPSS version 16. Results: A total of 281 users 98.6% had responded. The employee's responses for sixth study dimensions were the top manager's commitment (TMC) 80.46%, customers focusing CF 81.55%, continuous improvement (CI) 82.32%, training (T) 71.51%, and strategic planning of the quality (SPQ) 74.76%, health services quality improvement (HSQI) 74.25%. There is a strong relationship between TQM and HSQI. There is no relationship between demographic factors gender, profession, years of experience, except age with TMC, T, HSQI, qualification with the TMC, CI, T, HSQI and job with all study variables. Conclusion: The application of TQM at hospitals in quality of health services improvement has several challenges, lacking staff experience and lacking leadership support, weakness of the training, customers focusing, continuous improvement, and strategic planning of the quality. Therefore, benefiting from the experiences of leading hospitals in implementing total quality management programs by sending some cadres to these hospitals for training and gaining experience or by hosting experienced cadres to conduct training courses is recommended.

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Section: Discussionsupporting

confidence: 84%

The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020)

Ali¹,

Addeeb²,

Al-Serouri³

et al. 2022

ETSN

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“…The application of TQM improves the quality of services, which in turn, increases patient satisfaction (Othman et al, 2020;Nguyen & Nagase, 2019;Agency for Healthcare Research and Quality, 2012;Alexander et al, 2006). TQM practices will allow hospitals to recognize and comprehend medical mistakes (Mbatha & Garad, 2022). TQM practices, for instance, top management's commitment, employee involvement, training, the quality of the supplier, besides the cost of quality, will help to create services that enhance productivity and the quality of performance (Alshourah, 2021).…”

Section: Total Quality Management (Tqm)mentioning

confidence: 99%

“…The significance of TQM in the healthcare sector lies in facilitating it to improve hospital management, organize effectively, satisfy employees, strengthen administrative commitment, encourage participation between employees and management as well as improve their performance, resulting in improvements in the quality of the healthcare service provided to patients (Ali & Alolayyan, 2013). TQM is important for healthcare providers to provide effective services to meet the patient's needs (Mbatha & Garad, 2022).…”

Section: Total Quality Management (Tqm)mentioning

confidence: 99%

Assessing quality performance through seven total quality management practices

Hussain¹,

Alsmairat²,

Al-Ma’aitah³

et al. 2023

10.5267/j.uscm

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With growing concerns about healthcare services especially during and after the Covid-19 pandemic, hospitals are compelled to provide non-traditional forms of quality services. Total quality management (TQM) practices are gaining attention and becoming a driving force to improve quality performance. This research aims to investigate the impact of TQM practices and quality performance in Jordanian public hospitals. The research used an online survey to collect data from 222 respondents from several public hospitals in Jordan. The results of structural equation modeling (SEM) confirms a positive relationship between supplier quality management, customer focus, and quality performance.

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“…Along with the existence of various stakeholders (administrators, politicians, professionals), healthcare organizations need to optimize resources, use adequate equipment and address the health concerns of their patients without increasing costs (Sunder et al, 2020). QMP practices can help hospitals identify and reduce medical errors and failures (Garad and Mbatha, 2022). QMP practices such as employee involvement, mutually beneficial relationships with suppliers, quality control and designing customer-focused services lead to better productivity and performance (Alshourah, 2021).…”

Section: The Performance Of Quality Managementmentioning

confidence: 99%

“…Leite et al, 2020) and an abundant literature on QMP in the healthcare sector (e.g. Alshourah, 2021;Sunder et al, 2020;Garad and Mbatha, 2022) there is a dearth of empirical research following the outbreak of COVID-19. Specifically, investigating the antecedents of QMP as well their outcome (effects on performance) has been seldom attempted in the healthcare sector.…”

mentioning

confidence: 99%

Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: evidence from Jordanian public hospitals in the aftermath of COVID-19

Alsmairat

Baz

Al-Ma’aitah

2023

IJQRM

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PurposeThis study investigates the effects of top management commitment (TMC) and Kaizen on quality management practices (QMP) and how the latter influence the performance of Jordanian public hospitals in the aftermath of COVID-19.Design/methodology/approachA survey-based questionnaire was employed to collect data from 222 practitioners and professionals working in public hospitals in Jordan. Partial least squares structural equation modeling (PLS-SEM) was undertaken to analyze data.FindingsSignificant and positive effects of TMC and Kaizen (continuous improvement) on QMP are highlighted by the results. The findings also show that QMP has a positive and significant impact on public hospitals' performance. Furthermore, the effects of TMC and Kaizen on performance were also found to be significant.Research limitations/implicationsPractitioners and researchers will gain a greater understanding of how implementing QMP can enhance the performance of public hospitals in the context of the COVID-19 outbreak. The results underline the important role of Kaizen and TMC in the success of QMP and their effect on performance. This research is a cross-sectional study, and there is a need to conduct further empirical investigation based on secondary data or objective measurement of performance.Originality/valueThis research is one of the first studies to investigate the effects of QMP on public hospitals' performance following the COVID-19 outbreak. This study is one of the empirical examinations of QMP and Kaizen in developing countries by investigating Jordanian public hospitals.

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Investigating the Readiness to Implement Total Quality Management in Remote Hospitals: A Case Study From Saint Helena Island

Cited by 4 publications

References 0 publications

The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020)

The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020)

Assessing quality performance through seven total quality management practices

Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: evidence from Jordanian public hospitals in the aftermath of COVID-19

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