“…However, in the current era, there has been an increasing amount of literature considering Knowledge Management Processes (KMPs) in educational institutions (Hazelkorn, 2017;Masadeh, Shannak, Maqableh, & Tarhini, 2017;Oktavia, Warnars, Hendric, & Adi, 2017;Rambe & Mbeo, 2017;Shams & Belyaeva, 2017;Sunalai & Beyerlein, 2015;Subiyantoro, Sulistyo, Yulianto, & Prameswari, 2017;Veer Ramjeawon & Rowley, 2017). Coinciding with the increasingly strategic role those processes play in the growth and success of higher education institutions (Kasemsap, 2017;Rambe & Mbeo, 2017;Shams & Belyaeva, 2017;Veer Ramjeawon & Rowley, 2017). A strategic key for successful KM in the higher education institutions is the focus on KMPs (Howell & Annansingh, 2013;Veer Ramjeawon & Rowley, 2017).…”