Investigating training effectiveness of public and private banks employees in this digital age: an empirical study

Akther, Shahin; Rahman, Muhammad Sabbir

doi:10.1108/ijm-04-2021-0240

Cited by 15 publications

(17 citation statements)

References 126 publications

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“…The bank is a highly regulated financial institution incorporated with the economy's high social value systems and monetary regulatory authority (Akther and Rahman, 2021). In Indonesia, the implementation of Bank Indonesia (BI) tasks in the monetary, banking and payment system sectors is supported by the internal management sector, continuously developing and improving.…”

Section: Introductionmentioning

confidence: 99%

A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership

Wijayati

Rahman

Fahrullah

et al. 2022

IJM

106

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PurposeThis paper aims to explore employee perceptions of companies engaged in services and banking of the role of change leadership on the application of artificial intelligence (AI) that will impact the performance and work engagement in conditions that are experiencing rapid changes.Design/methodology/approachThis study has used a quantitative research approach, and data analysis uses an approach structural equation modeling (SEM) supported by program computer software AMOS 22.0. A total of 357 respondents were involved in this study, but only 254 were qualified. In this study, the respondent is an employee of companies engaged in the services and banking sector in the East Java, Indonesia region.FindingsThe results reveal that AI has a significant positive effect on employee performance and work engagement. Change leadership positively moderates the influence of AI on employee performance and work engagement.Originality/valueThe development of this model has a novelty by including the moderating variable of the role of change leadership because, in conditions that are experiencing rapid changes, the role of leaders is essential. After all, leaders are decision-makers in the organization. The development of this concept focuses on studies of companies engaged in services and banking. Employee performance is an essential determinant in the organization because it will improve organizational performance. In addition, the application of AI in organizations will experience turmoil, so that the critical role of leaders is needed to achieve success with employee work engagement.

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Section: Introductionmentioning

confidence: 99%

A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership

Wijayati

Rahman

Fahrullah

et al. 2022

IJM

106

View full text Add to dashboard Cite

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“…Advances in IT have changed the conventional ways of delivering service in firms, and in financial institutions such as banks (Raza et al., 2020). A bank is a highly regulated financial institution, incorporated in the economy's social value systems, and a monetary and regulatory authority (Akther & Rahman, 2021). In Indonesia, the Bank Indonesia is tasked with the monetary banking and payment systems and, supported by internal management, with continuously developing, and improving.…”

Section: Introductionmentioning

confidence: 99%

“…Considering the significance of employee performance on profitability and on long‐term organizational success, banks require specialized, skilled, and compassionate employees to sustain success (Akther & Rahman, 2021). Studies have suggested that, on average, employees spend one to 2 hours every weekday, while they are at work, using IT devices connected to the internet for non‐work‐related purposes (i.e., cyberloafing) (Kim, 2018), accounting for 10%–30% of their work time (Agarwal, 2019; Askew et al., 2019).…”

Section: Introductionmentioning

confidence: 99%

Does cyberloafing and person‐organization fit affect employee performance? The mediating role of innovative work behavior

2022

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The aim of this study is to find out whether cyberloafing and person-organization fit has a positive effect on employee performance, and whether innovative work behavior plays a mediating role in this relationship. The study takes a quantitative approach using partial least squares structural equation modelling with data from 210 online questionnaires that were distributed to employees in the banking sector in Indonesia who had access to the internet at the workplace, and were allowed to use it for non-work activities (i.e., cyberloafing). The study shows a positive relationship between innovative work behavior, and both cyberloafing and person-organization fit. It also shows that innovative work behavior acts as a mediator between cyberloafing, person-organization fit, and employee performance. The study advances the management literature by showing how cyberloafing and person-organization fit influences employee performance through innovative work behavior, and provides new insights into the antecedents of cyberloafing. In addition, by clarifying the type of situations in which practitioners should adopt a positive or negative view towards cyberloafing, it provides guidance for those who wish to address the issue of cyberloafing and employee performance in their organization.

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“…Good training management encourages improved information about its content, methods, and quality of trainers. It also promotes the motivation of training participants, which results in training effectiveness [57][58][59]. Preparation before training, which is part of its management, can encourage the increased motivation of participants to create training effectiveness [60][61][62].…”

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

Training Management on Training Effectiveness and Teaching Creativity in the COVID-19 Pandemic

Tamsah

Yusriadi

Hasbi

et al. 2023

Education Research International

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The COVID-19 pandemic makes it difficult for the teaching and learning process to be conducted freely using all learning modes due to the limited interaction between teachers and students by distance. Therefore, teachers must creatively utilize various learning models to ensure students are properly taught during the pandemic. In this regard, this study aims to elaborate on the relationship between training management, effectiveness, and its impact on the teaching creativity of public teachers from kindergarten to upper secondary level. This is an online quantitative survey with a sample of state-funded teachers consisting of civil, honorary, and contract teachers. These three types of teachers were included in the category of teachers of the State Civil Apparatus. The accidental sampling technique was used to obtain data from 405 respondents through the questionnaire distribution for a month. This was greater than the initial target of 200 people as a condition for the eligibility of the number of respondents when using structural equation modeling (SEM)—AMOS analysis. A total of four hypotheses were proposed in this study, with three accepted and one rejected. The result showed that training management contributed significantly to training effectiveness but had a minimal contribution to increasing teachers teaching creativity during the pandemic. Furthermore, training effectiveness had a significant contribution to the invention of teaching teachers and was a full mediator. This study also found the lack of references about management training and the relationships built. Proper management is a key factor in encouraging the effectiveness of activity, but it is unable to improve the creativity of teaching teachers directly. The role of training effectiveness was significant because it increases the contribution of training management to teacher teaching creativity. This research also showed that the training carried out on ASN only be successful with good management. The effectiveness of teachers teaching creativity can only be increased through training, especially during a pandemic.

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Investigating training effectiveness of public and private banks employees in this digital age: an empirical study

Cited by 15 publications

References 126 publications

A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership

A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership

Does cyberloafing and person‐organization fit affect employee performance? The mediating role of innovative work behavior

Training Management on Training Effectiveness and Teaching Creativity in the COVID-19 Pandemic

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