“…matrix to assess the competitive position of a product, service, company or tourism destination, and to formulate appropriate strategies for achieving a competitive advantage over their competitors (Deng, 2007;Dwyer, Cvelbar Kneţević, Edwards, & Mihalič, 2012;Enright & Newton, 2004;Guizzardi & Stacchini, 2017;Hudson, Hudson, & Miller, 2004;Sever, 2015;Taplin, 2012). This analysis has achieved great popularity among researchers in the field of tourism, hospitality and services, and they have adopted this approach in studies of the image of tourism destinations, (Lee & Lee, 2009;O'Leary & Deegan, 2005); destination policy (Evans & Chon, 1989); market positioning of destination (Pike & Ryan, 2004); hotel and accommodation services (Blešić et al, 2014;Chen & Chen, 2014); resorts and outdoor recreation (Hudson & Shephard, 1998); tourist services (Zhang & Chow, 2004), international congresses and conventions (Breiter & Milman, 2006); restaurant services (Keyt, Yavas, & Riecken, 1994); sustainable development and environmental protection (Boley, McGehee, & Hammett, 2017;Tonge & Moore, 2007); destination competitiveness (Enright & Newton, 2004); comparative advantage of destinations (Dwyer, Dragićević, Armenski, Mihaliĉ, & Knežević-Cvelbar, 2014).…”