Despite numerous calls to improve end-of-life care, and communication and decision-making in particular, [1][2][3][4] over 2 decades there has been little progress in this arena. 5,6 One of the major reasons for this limited progress may be the lack of quality indicators that are meaningful at a health system level to guide decision-makers as they introduce policies and practices to improve end-of-life care. 7,8 We recently published a study that used a modified Delphi consensus process to develop a set of quality indicators related to advance care planning, goals-of-care discussions and documentation of these plans and goals (Table 1).9 Quality indicators should be evaluated based on their reliability, validity, responsiveness to change and ease of implementation.10 Because of the robust methodology used in developing these quality indicators, 9 we believe they are clinically sensible and have face and content validity. Here we describe implementation of these quality indicators in a multicentre study to evaluate their feasibility and construct validity. A secondary objective was to establish a method for ranking institutions with respect to their performance in end-of-liferelated communication and decision-making.
MethodsThis work was guided by a conceptual model of communication and decision-making in seriously ill and older patients who had been admitted to hospital, and the impact of these processes on patient-centred outcomes (Figure 1). 9 To validate the aforementioned quality indicators, we conducted a multicentre, prospective audit of communication and decision-making related to the use or nonuse of life-sustaining treatments during serious illness, from the perspectives of patients and their family members; this was called the Audit of Communication, Care Planning, and The lack of validated quality indicators is a major barrier to improving end-of-life communication and decision-making. We sought to show the feasibility of and provide initial validation for a set of quality indicators related to end-of-life communication and decision-making.