Is Emotional Labor Related With Personality Traits? A Research on Hotel Employees

Keleş, Yasin

doi:10.32709/akusosbil.508600

Cited by 12 publications

(13 citation statements)

References 28 publications

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“…Bu sonuç, Köroğlu (2014), Arslan vd. (2017), Eser (2017); Kabakulak (2018); Keleş (2019), Özsoy & Tayfun (2020); Kabakulak, Başar & Soybalı (2020); Soybalı, Kabakulak & Başar, 2020;Pelit, Kabakulak & Ateş (2020) ve Deveci'nin (2020) araştırmalarıyla uyumluluk göstermektedir. Özoğul'un (2017) çalışması ile ise farklılık göstermektedir.…”

Section: Sonuç Ve öNerilerunclassified

Turist Rehberlerinin Kişilik Özelliklerinin Liderlik Davranışlarına Etkisi

Kabakulak

Pelit

2022

Turist Rehberliği Dergisi (TURED)

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Purpose and Importance: The aim of this research is to determine the effect of personality traits of tourist guides on leadership behaviors. In this context, the population of the research consists of guides registered to 13 regional guide chambers that practice the tourist guiding profession within the borders of the Republic of Turkey. Before starting the research, a literature review was conducted and as a result of the search, there are limited studies investigating the personality traits of tourist guides; When examined in terms of leadership behaviors, there are many studies on leadership behaviors; however, it has been noticed that studies on leadership in particular for tourist guides are also limited. Therefore, the absence of any study investigating the personality traits and leadership behavior variables related to tourist guides together, and in this context, it is important to determine the personality and leadership characteristics of tourist guides, to provide ideas and suggestions to the relevant parties, and to contribute to the relevant literature at the same time. Methodology: Questionnaire technique, one of the quantitative data collection methods, was used in the research. The questionnaire was defined as “the method of obtaining data by the respondent's response to the questions created in a predetermined order and structure” (Altunışık et al., 2010). The population of the research consists of 10651 tourist guides in Turkey. Since it was not possible to reach the entire universe within the scope of the research, sampling was preferred and convenience sampling was chosen from non-probability sampling methods. Research data were collected online between February and May 2019. In the scope of the research, Costa and McCrea's (1989) five-factor personality scale was used to measure the personality traits of tourist guides, while the scale developed by Türkmen (2016) was used to measure leadership behaviors. Data on the individual characteristics of the participants were given by calculating frequency and percentage distributions. In order to reveal the effect of personality traits, one of the research variables, on leadership behaviors, the results were interpreted by performing regression analysis other than percentage and frequency. Findings: When the five factor personality traits of tourist guides are examined, it is seen that the dimension with the highest average is responsibility; it was determined that the dimension with the lowest mean was neuroticism (emotional fluctuation). Leadership behaviors scale was determined as three dimensions and while the dimension with the highest average among the three dimensions was task behavior, the lowest average was determined as change behavior. As a result of the regression analysis, it was determined that only the responsibility dimension of the five factor personality traits affects the leadership behaviors, while the other personality traits do not affect the leadership behaviors. It has been revealed that the general average of the leadership behavior scale is at a good level. In addition, the reliability coefficient applied to the leadership behavior scale was determined as 0.896. Originality/Value: When the literature on the subject is examined, it has been seen that the studies on the five-factor personality traits variable have started to increase in recent years, but there are still limited studies on tourist guides. Despite many researches with different variables, different populations and samples, the absence of any study investigating personality and leadership behavior specifically for tourist guides fills a gap in the literature in this context, filling the relevant parties (travel agency, tourism guidance departments of universities, TUREB, Ministry of Culture and Tourism etc.) It is considered to be an original study since it is a study that will contribute to the fact that all member chambers are reached and data are obtained. Limitations: The delivery of this study to the tourist guides in the online environment and the collection of the data online made it difficult to reach the guides in Turkey. One of the limitations of this research is that tourist guides forget to fill in the links sent online, do not want to fill them or fill them randomly. The implementation of the research in a limited time in terms of time and coinciding with the working periods of the tourist guides caused the number of data to be low and constituted another limitation of the research.

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Section: Sonuç Ve öNerilerunclassified

Turist Rehberlerinin Kişilik Özelliklerinin Liderlik Davranışlarına Etkisi

Kabakulak

Pelit

2022

Turist Rehberliği Dergisi (TURED)

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“…Beş faktör kişilik modeli temel alınarak yapılan araştırmalarda, bu modelde yer alan boyutların çok sayıda çalışan davranışlarıyla ilişkilendirildiği görülmektedir. Beş faktörlü kişilik yapısı; presenteeizm (Ulu vd., 2016), izleyici etkisi (Özdevecioğlu vd., 2013), örgütsel yaşamı anlamak ve tükenmişlik (Özen Kutanis ve Tunç, 2010;Süren vd., 2016;O'Neill ve Xiao (2010), öğrenilmiş güçlülük ve duygusal zeka (Polatçı ve Sobacı, 2014), duygusal emek (Keleş, 2019), psikolojik dayanıklılık (Çetin vd, 2015: 88), örgütsel çatışma yönetimi (Tekin vd., 2012;Tozkoparan, 2013), duygusal taciz (Demirci vd., 2007), gibi kavramlarla ilişkilendirilmiştir.…”

Section: Sorumluluk (Conscientiousness)unclassified

Algılanan Örgütsel Destek İle İşe Adanmışlık Arasındaki İlişkide Kişiliğin Aracılık Etkisi

KILIÇASLAN

Derin

ILKIM³

2022

İzmir İktisat Dergisi

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İşletmelerin performansını artırmada, çalışanların olumlu tutum ve davranışlarının önemli rol oynadığı bilinmektedir. Çalışanlarda olumlu tutum ve davranışların gelişmesi, örgütsel faktörlere bağlı olduğu kadar kişisel faktörlere de bağlı olabilmektedir. Örgütsel ve kişisel başarıda kilit unsurlardan birisi olan işe adanmışlık davranışı, önemi giderek artan, olumlu örgütsel tutum ve davranışlardan birisidir. İşe adanmışlık davranışına yol açabilecek öncülleri belirleyebilmenin, onu etkileyecek örgütsel ve bireysel faktörleri ortaya koyabilmenin işletme performansına katkı sunacağı düşünülmektedir. Bu çalışmanın amacı: işe adanmışlığı etkileyebilecek örgütsel destek ve bireylerin kişilik özellikleri arasındaki ilişkileri bir model çerçevesinde test etmektir. Örgütsel davranış araştırmalarında belirli bir kültür ve çevre dahilinde araştırmaları gerçekleştirmek daha tutarlı sonuçların elde edilmesine yol açabilmektedir. Bu bilgiler ışığında Malatya Organize Sanayi bölgesinde faaliyet gösteren, iki tekstil işletmesinin 421 çalışanından veriler toplanmış ve analiz edilmiştir. Analizler sonucunda örgütsel desteğin işe adanmışlık üzerinde pozitif açıklayıcı etkisinin olduğu ve bu iki değişken arasındaki ilişkide kişiliğin kısmi araçlık rolüne sahip olduğu sonucuna ulaşılmıştır.

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“…Her bir kişilik tipinin düşük veya yüksek olarak saptanması farklı özellikler ortaya koymaktadır. Alan yazınında beş faktör kişilik çalışmaları psikoloji, sosyoloji, eğitim, örgütsel ilişkiler, pazarlama ve turizm alanlarında yoğunlaşmaktadır (He vd., 2019;Keleş, 2019;Keskin ve Gündoğan, 2019;Judge ve Zapata, 2015;Judge vd., 2002). İnsan kaynakları ve pazarlamacıların strateji geliştirmek için işgören ve müşterilerin beş faktör kişilik tiplerinin belirlenmesine yönelik yapılan birçok çalışma mevcuttur (He vd., 2019;Judge ve Zapata, 2015;Judge vd., 2002).…”

Section: Düşük Puanunclassified

Examining the Relationship Between Gamification User Types and Five Personality Types of Generation Z Tourism Students

UTAR>

Yazıcı

2022

PAUSBED

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Hotel businesses have a physical work environment where tourists and employees interact at the same time. As Gen Z grew up in the digitalized virtual world, their expectations from the business environment were different. At the beginning of these differences is the necessity of changing the traditional approaches to human resources management in hotels. Human resource management has turned to gamification applications as an innovative strategy. Human resources can place the right person in the right job as a result of matching personality and gamification user types. In addition, with the personality results obtained, it can enable us to make gamification designs suitable for the employees. This research aims to determine the gamification user types and five-factor personality types of Gen Z tourism students, who are current and potential employees, and to examine the relationship between them. The research was carried out using the quantitative method. The population of the research consists of 953 tourism faculty students' and a total of 449 participants were reached with the convenience sampling method. The data was collected on the online Question Pro platform using the survey method. A total of 280 usable questionnaires were included in the analysis. The mean and percentage values of the data obtained from the participants enabled the determination of the highest and lowest gamification and personality types. Research hypotheses were tested by correlation analysis. According to the research findings, the disruptive gamification user type and the responsible personality type were highest score among tourism students. As a result of the hypothesis tests, a negative relationship was determined between gamification user types and personality types. The results of the research reveal that creating personas and gamification designs within the framework of personality and gamification user types of employees in tourism and other sectors will play a key role in the success of the application. It has been concluded that the Gen Z exists with different personality types in the physical and virtual worlds.

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Is Emotional Labor Related With Personality Traits? A Research on Hotel Employees

Cited by 12 publications

References 28 publications

Turist Rehberlerinin Kişilik Özelliklerinin Liderlik Davranışlarına Etkisi

Turist Rehberlerinin Kişilik Özelliklerinin Liderlik Davranışlarına Etkisi

Algılanan Örgütsel Destek İle İşe Adanmışlık Arasındaki İlişkide Kişiliğin Aracılık Etkisi

Examining the Relationship Between Gamification User Types and Five Personality Types of Generation Z Tourism Students

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