“…They found that there was a positive association between eye contact and the perceived sincerity of apology because, when an apology was offered, victims paid attention to 'the offender's upper face region, i.e., around the eyes and the eyebrows (e.g., Chaby et al, 2017)' (Bonensteffen et al, 2020, p. 13). Nevertheless, as Suzuki and Wood (2018) argued, some offenders, especially young ones, may not have sufficient communication skills. Indeed, Choi and Severson (2009, p. 819) reported that victims who participated in victim-offender mediation questioned the sincerity of apology because young offenders failed to show 'nonverbal cues such as looking the victim in the eye, appearing to look remorseful in facial expressions, [and] speaking with a tone of respect'.…”