İş Stresinin Algılanan Yönetici Desteği İle İşten Ayrılma Niyeti Arasındaki İlişkide Üstlendiği Rol

Abstract

This study examines the effect of perceived supervisor support on employees' intention to quit, and the mediating role of employees' work stress in this relationship. The data set of the research consists of 395 questionnaires obtained from the employees of 33 city hotels in Adana and Ankara. The data collected have been analyzed through SPSS 24 program. Exploratory factor analysis, reliability, Pearson correlation, regression and Sobel test analyses have been performed in this study. According to the analysis results in terms of participants in this study, perceived supervisor support directly affects the work stress of employees in a significant and negative way, while employees' work stress directly affects their intention to quit in a significant and positive way. In addition, perceived supervisor support affects employees' intention to quit both directly and indirectly through the work stress in a significant and negative way. Work stress has a partial mediating role in the mechanism established within the scope of the study. Therefore, it is concluded that it is possible to decrease the level of employees' intention to quit both directly and indirectly through a drop in the work stress level of these employees thanks to the increase in perceived supervisor support level and thus to contribute to the organization.