“…Other research has found that users value device performance, particularly how the device meets expectations of performance, reliability, durability, comfort, safety and ease of use (Batavia & Hammer, 1990;Riemer-Reiss & Wacker, 2000). Several of the factors highlighted from research into traditional assistive technology been repeated by reviews focusing on SSADs, along with some that are specific to SSADs: lack of availability, lack of awareness of their existence, concerns about their appearance, cost, difficulty in setting up, and the potential to mask important auditory cues in life (Maidenbaum et al, 2014;Elli et al, 2014). Some of these priorities have been addressed by SSAD researchers: to ensure that the device does not fall short of expected performance due to high expectations, Nau and colleagues begin their training program with an explanation of the capabilities and limits of the device (Nau et al, 2015b), and to improve ease of use, some groups have examined how intuitive the encoding of information is intuitive and easy to understand (Hamilton-Fletcher et al, 2016).…”